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About UPS
Founded in 1907, UPS (United Parcel Service) is the world’s biggest courier company, originally known as the American Messenger Company specializing in telegraphs. This American multinational shipping and supply chain management company has since become a leading global provider of a wide range of specialized transportation and logistics services. This success is powered by modern transportation, international commerce, logistics and financial services.
Today, UPS is customer first, people-led, innovation-driven. As a customer of UPS, you are given a wide range of delivery services to choose from in order to post parcels of all shapes and sizes via UPS’ networks. Such parcel delivery services range from Ground shipping to Express, to small parcels dropped off at Access Points, to even pallets utilising Freight networks. Regardless of your choice, UPS is always ready to support you delivering packages of various shapes and sizes. Most importantly, UPS tracking makes it easy for you to track your parcel. With each parcel allocated a unique UPS tracking number, which usually begins with a ‘1Z’, you will be able to monitor the progress of your shipment as it moves along the UPS system, allowing you to easily track your packages.
How does UPS tracking work?
United Parcel Service (UPS) tracking offers reliable tracking tools for shippers of all sizes and needs. Whether you only ship occasionally or manage a complex global supply chain, the state-of-the-art UPS tracking services offered by will help you.
UPS tracking offers insights to answer the most commonly asked question, "Where is my UPS parcel?". Throughout the entire delivery journey of the UPS parcel, our tracking tool will provide the most accurate and latest updates on the shipment. UPS tracking offers several ways to track, and informs of the latest delivery status.
UPS tracking by reference
If you are sending a package, you can assign a reference such as a purchase order number or custommer number (up to 35 characters) to help track these shipments without having to use a UPS tracking number.
UPS tracking history
Access your ups.com account by logging in to view up to 75 of your recently tracked shipments. UPS history tracking alows you to store up to 50 tracking numbers within your UPS tracking history table.
With UPS My Choice, the senders are in control of the incoming and outgoing packages, including managing their own shipments, personalizing how they track the package and easily rerouting it if needed. For home and small business deliveries that want to track their packages, UPS offers 2 options:
- UPS My Choice for Home Deliveries
- UPS My Choice for Business -- ideal for businesses
With a focused dashboard where business owners see all parcel tracking, UPS My Choice for Business provides business with a customized dashboard, branded tracking, as well as returns and claims management tools.
For larger firms, UPS offers Quantum View and Flex Global View to meet more complex UPS package tracking needs. These UPS tracking options offer greater tracking visibility of shipping activity across supply chains or across transportation modes with highly customizable views, notifications and reporting.
How to track a UPS package?
Track your UPS pacakages with Parcel Monitor's UPS parcel tracking tool.
It doesn't matter if your parcel is domestic or international, UPS uses the same integrated system to provide parcel tracking updates. Parcel Monitor's UPS tracking tool will track and trace and provide live UPS tracking udpates. After creating a shipment, you will immediately receive a package ID, a UPS tracking number and a delivery confirmation number. You can use one of these numbers to track UPS parcels. Just type the parcel ID or parcel tracking number on the tracking field found on the UPS website or its mobile application, and you will see the package’s latest status and estimated delivery date.
If you need more advanced UPS tracking tools, you may consider enrolling in UPS My Choice to unlock more powerful tools and features. Members of UPS My Choice can use the live map called “Follow My Delivery” to view the location of selected packages in relation to the delivery address. The package icon updates every 2-3 minutes as the package moves towards its destination.
Parcel Monitor's UPS package tracking tool will update all of your UPS orders. All you need is the UPS tracking number attached to your order confirmation email. Simply copy and paste your UPS tracking number to Parcel Monitor's UPS package tracking tool and you will be able to view your parcel delivery journey instantly.
Where can I find my UPS tracking number?
Your UPS tracking number can be found in several places. Please check your post office shipping receipt. If you bought insurance at the Post Office, the UPS tracking number is shown on your sales receipt as well. If you create a shipment from UPS.com, the UPS tracking number will be included in the confirmation email.
In order to track packages, simply input the number in the search field above and you will be able to track the parcel associated with your order number. Once clicking on “Enter,” the window will show you where your UPS parcel is at the moment, and what time it will be delivered to you.
If you don’t have a UPS tracking number, you can still go to the UPS track package page and select the “Track by Reference” field. Then, enter your reference number and the date it was shipped. UPS will be able to track your package for you.
What does my UPS tracking status mean?
Label Created
UPS has received the shipment details and billing information regarding your package by the seller. After they have picked up the package and have it moving within the UPS network, the order status will be updated.
Shipped/On the Way
After UPS has received the package, they will schedule a delivery date for the parcel. Keep in mind that the shipment status might remain the same until it is out for final delivery. If your package is traveling internationally or longer distances, you will not be able to see this parcel status until they reach their destination hub.
Out for Delivery
The local UPS facility has received the package and has arranged for a delivery driver for the final delivery. UPS drivers will deliver the packages between 9a.m. and 7p.m.
Delivered
UPS has delivered the package to its final destination. This is recorded with a timestamp of the delivery. If the shipment doesn't require a signature, UPS delivery drivers will leave it at a safe place such as front porch, side door, back porch, or garage area.
Delivered to a UPS Access Point
Your package has been delivered to a UPS collection point and is ready to be picked up by you.
Transferred to a UPS Post Office for Delivery
Unless you have requested for your package to be transferred to the local post office, you can expect to pick it up after a couple more days for final delivery.
Exception
Your package is within the UPS network, however, an unexpected error might have resulted in an incorrect or changed scheduled delivery date.
UPS tracking in the UK
UPS provides parcel tracking updates through SMS Tracking in the UK. You can now set up UPS SMS Tracking when tracking parcels online.
Go to ups.com and enter your parcel tracking or InfoNotice number and selecct "Track". UPS will direct you to the Tracking Detail page.
Select "Request Status Updates" to opt for SMS notifications on all UPS package updates.
Submit and confirm your request for UPS SMS Tracking from your mobile phone. Once your request is confirmed, UPS tracking will send you SMS text messages with live tracking updates.
What do I do if I missed my UPS delivery?
If you have missed the first UPS delivery attempt, you are still able to retrieve your parcels with UPS. The UPS InfoNotice will update you if UPS was unable to deliver your package. Using the UPS InfoNotice, you can reschedule the delivery of your package.
Simply log into ups.com and enter your assigned UPS InfoNotice number in the Tracking Field on the homepage or UPS tracking page.
Here are the services you can request from UPS to reschedule another delivery for your package:
- Collect My Package from a UPS Location - request for your package to be stored as a UPS location such as a UPS Customer Centre
- Delivery My Package to Another Address - If you are unable to be home to receive your parcels, you can request UPS to delivery it to another address
- Media Mail and USPS Retail Ground are forwarded with a charge on the shipping cost from your local Post Office to your temporary address.
- Deliver My Package on Another Day - UPS provides the flexibility to have your packages delivered on a different day to match your schedule.
UPS can make up to three delivery attempts. If you miss your delivery attempt, your package will be returned to the sender.
UPS Pickup and Drop-Off
Schedule a one-time pickup, or recurring pickup schedule for your packages, or drop it off at a UPS access point near you.
UPS Daily Pickup
UPS tracking provides a recurring pickup each business day at your designated pickup time. UPS will come by once a day to pick up your packages. This service is available for all UPS shipping services and destinations, available from Monday to Friday.
UPS Package Automatic Pickup
This UPS Smart Pickup is a combination of a recurring pickup with the flexibility of an on-demand pickup. After processing a shipment with UPS shipping, UPS WorldShip, or UPS CampusShip, the system will notify a UPS driver to stop by the same business day to pick up all prepared packages.
UPS Daily On-Route Pickup
If you want to save money and reduce your carbon footprint, you can choose this option. A UPS driver will drop by your area daily and you can schedule your preferred pickup times and driver instructions.
How can I track my parcels using a UPS tracking number?
Parcel Monitor’s UPS tracking service allows you to track your UPS Standard packages, Worldwide Express packages, or Express Critical packages – as long as you have a UPS tracking number.
To track your package, you will need a UPS tracking number. This number is the tracking code or shipping bill that UPS automatically assigns to your shipment. This code usually contains a series of letters and numbers and can be found in your shipping recipient or order confirmation email. With your UPS tracking number, use Parcel Monitor UPS tracking or access the UPS homepage and enter your UPS tracking number, then hit the track button. After that, you’ll be able to access all tracking information on your UPS parcel (provided that it has been stored in the system for less than 120 days). You should see your parcel’s tracking information such as shipping date, location, and estimated arrival date.
How late will UPS United States deliver?
UPS Ground packages are delivered anytime Monday through Friday betwee 9a.m. and 9p.m. across the US during their normal business hours. While ground packages can't be scheduled to arrive at a specific time, UPS express shipments have guaranteed delivery times that vary by service.
My UPS parcel is missing. What should I do?
In the event that your UPS parcel is lost or damaged, you can start a claim. For lost shipments, the claim process with UPS can be initiated if you cannot find the packages after more than 24 hours of the expected delivery time. Before making a claim, please carefully check all exterior locations of your house and anywhere that the package might be placed. You should also check with anyone who might have retrieved the UPS package.
To initiate a claim, please follow the 4 key steps below:
- Step 1: Provide package details to UPS. The requested information might include:
- Consignee’s contact details
- Pickup date
- Package date
- Description of the problem
- The number of lost or damaged items
- UPS tracking number
- Step 2: Identify your relationship to the parcel. Please state whether you are a sender or shipper; consignee or receiver; shipper’s appointed representative; or a third party.
- Step 3: Depending on your relationship to the package and the nature of the problem, you might be asked to provide supporting documents.
- Step 4: Submit the claim. Your claim status and updates will be shown on your dashboard.
How much does it cost to ship a package with UPS?
The delivery cost for your shipment with UPS depends on different factors: departure point, destination, the shape and size of packages and the shipping service of your choice. UPS provides you with a cost calculation tool where you can immediately check the transportation cost by providing requested information about your shipment.
The bigger the package, and the faster you want it to be delivered, the higher the cost. If you want to send the package within the U.S, UPS’s 1-day, 2-day or 3-day are preferred options. You not only experience top, express delivery services at a reasonable cost, you can also easily follow up with tracking your UPS parcel. Whatever services you choose, your package will come with a UPS tracking number which will help you to track and trace your parcels at all times.
Can I track UPS international parcels?
Worldwide tracking is available on UPS. Whether in Europe, Asia or Africa, UPS always makes tracking your parcel easy. International UPS tracking is available on UPS. In order to track UPS international parcels, you only need a UPS tracking number. When you go to the UPS Tracking portal and type the UPS tracking number in, the system will give you an accurate status update of your packages, combining information from multiple carriers and sources all over the world.
If you cannot track your UPS package, please contact the local UPS store immediately. UPS stores at different territories are individually operated so the headquarters might not have all your shipment information. If you did not ship from a UPS Store, you can contact your carrier directly for more information.
Does Parcel Monitor do delivery tracking for UPS?
Absolutely. With Parcel Monitor, you are able to track a wide range of parcels and packages. Our universal tracker covers international postage, shipment and delivery tracking. It means that you can track any packages from all over the world, whether you are tracking UPS parcels in the USA, or tracking UPS parcels in Europe.
To submit a UPS tracking order, you will need to go to Parcel Monitor and input the UPS tracking number into the search field. You also have the option to receive notifications via email. To receive email notifications, use the online UPS tracking feature. When the package is shipped, e-mail notifications will be sent along with a link to the latest package information. International delivery time depends on the service you select.
When will I receive my UPS package?
We cannot determine the exact time when your packages are delivered. For UPS Ground Packages, it can be shipped anytime from Monday to Friday, between 9am to 9pm to your residential address and within office hours if it is your office address. Weekend delivery is only eligible for selected locations. You cannot decide exactly when the packages will be delivered, please check the status frequently on the UPS tracking packages tools to obtain an estimated delivery time.
For international shipping, it normally takes 2 to 5 business days for the packages to be transported, depending on the service you choose. To know more about the estimated delivery time of each service, you can consult the time and cost calculator provided on UPS websites. It is another useful tool, besides the UPS parcel tracker.
What is UPS SurePost?
UPS SurePost is an economy service for non-urgent, residential shipments of low order value. It is a combined service between the consistent and reliable UPS Ground network and U.S. Postal Service (USPS). UPS makes the shipment pick-up, delivers it to your nearest U.S. Postal Service (USPS) and the USPS makes the final delivery, Monday through Saturday.
Since UPS SurePost is a contract-only service, you would not be able to track UPS parcels once it is handed to USPS. If you subscribe to UPS MyChoice, you have the option to upgrade the UPS SurePost package to UPS Ground with an additional fee. Once upgraded, MyChoice members regain all access to the Membership features which include UPS tracking order, rescheduling, or redirecting delivery. Upgraded packages are usually delivered 1 to 2 days faster as well.
How do I track UPS SurePost?
As UPS SurePost is a contract-only service with final delivery typically provided by the U.S. Postal Service (USPS), you would no longer be able to track the delivery once we hand off the shipment. To perform a USPS tracking order, you can visit Parcel Monitor USPS Tracking page, provide the USPS tracking number or other reference numbers to locate the package. With Parcel Monitor, you can track all your USPS packages with real-time updates. All you need is your USPS tracking number! USPS provides local and international courier services at affordable rates.
With an additional fee, My Choice members are able to upgrade UPS SurePost packages to UPS Ground. The upgraded service will allow you to track UPS packages as usual. Packages upgraded to UPS Ground service may also arrive a day or two earlier.
What is a UPS Access Point?
A UPS Access Point is a selected location where it is convenient for the customers to pick up their parcels. UPS Access Points are usually located at grocery stores or petrol stations. With this delivery option, you will not get your UPS packages right at your front door. However, it will be more efficient if you wish to receive your package at a specific time that suits you. If you frequent the UPS Access Point for shopping or other purposes, it will not take additional time for you to receive your UPS packages.
Once your package arrives at UPS Access Point, you will get a notification via email or SMS. An identification document with a photo will be required to collect the goods. You can also drop off labeled and prepaid UPS Returns parcels at any UPS Access Point location. Any package dropped off at a UPS Access Point location must not exceed 20 kg in weight or 80 cm in length and must already include a UPS prepaid shipping label.
Do you cover UPS freight tracking?
Yes, the customer is able to track UPS freight packages just as they can with the UPS Ground service. A PRO or BOL number will be needed for freight tracking. Same as ground packages, type your tracking ID in the tracking field at upsfreight.com or its mobile application, you will see the package’s latest status and estimated delivery date.
Using UPS freight services, you will get your shipment within 2-5 days. You can easily and efficiently track UPS parcels with our tools no matter which UPS services you use. We provide global package tracking as well as UPS tracking within the USA with real-time notification updates. Your packages status and updates are just one click or touch away from you.
What is UPS Shipment Reference Tracking?
A UPS shipment reference is an identification number that you get by completing the “reference” fields during the shipping process. This could vary, it might be a purchase order (PO) number, a customer number, a company name, a Bill of Lading number, or a phrase that identifies that shipment. The shipment reference can be numbers or letters but can not exceed 35 characters.
For UPS Mail Innovations specifically, a shipment reference is a unique package ID that you assign through barcoded information for each of your mail pieces. The character limit is 30 characters. It could be alpha or numeric with no spaces or symbols in between. Package IDs within 6 months could not be repeated. Apart from UPS tracking numbers, the reference numbers can be used to identify and track UPS packages as well.
How can I track my UPS parcels using a reference number?
Apart from using a UPS tracking number, you can also use reference numbers to track your UPS parcels.
A UPS shipping reference is an identification number that you receive during the shipping process by completing the “reference” field. When creating a shipment, you can assign a reference name that represents your customer or business system. This number may contain letters and/or numbers and it could be a purchase order (PO) number, bill of lading number, or group of words and numbers that can help you identify your shipment.
To track UPS packages using a reference number, go to the UPS homepage and choose the “Track by Reference” option. Enter your reference number in the Shipment Reference field, describe whether your shipment is package or freight, select your shipping dates, and click the Track button. You’ll be able to see all the information about your shipment and package.
I still haven’t received my UPS package. Where is my order?
If you haven’t received your UPS package and you do not know where it is now, please go to the tracking UPS package page and check its status and expected delivery day by typing in the UPS tracking number. On the page, you will find the current location of the package.
In case your UPS package’s status is shown as delivered but you have not found your package, you can start a claim. Either the sender or receiver can initiate a claim. However, as the sender keeps most of the supporting documents such as receipts, invoices, and UPS tracking numbers, we advise the sender to be the one handling the claims process.
Another status might include, "Shipment Ready for UPS Pickup,” meaning that the sender just created a shipping order, "Origin Scan" or "Pickup Scan,” meaning that UPS is delivering your packages. If the system shows invalid or no information found, you should ask the sender to investigate or re-deliver the item to you.
How do I know when I am going to receive my UPS package?
To find out when you are going to receive your UPS package, use Parcel Monitor’s UPS parcel tracking tool or the tracking tool on the UPS homepage. Go to either website, enter your UPS tracking number or tracking ID, then hit the Track button. The result that comes out will include the estimated arrival date of your package. Typically, UPS parcels are delivered between 9 am to 9 pm, Monday to Friday. Weekend delivery is only possible for some selected locations. For international shipping, it could take up to 5 business days.
In case your UPS package’s status is shown as delivered but you have not found your package, you can start a claim. Either the sender or receiver can initiate a claim. However, as the sender keeps most of the supporting documents such as receipts, invoices, and UPS tracking numbers, we advise the sender to be the one handling the claims process.
However, you cannot specify exactly when you would like to receive your package – so, the only way to know for sure where your package is is to use Parcel Monitor’s UPS tracking tool and sign up for email updates by clicking on “Get Updates''. You will be alerted via email whenever there is an update on your UPS shipment.
My tracking information from UPS says that a package has been delivered to my address but I didn’t receive it. What should I do?
If you have not received your UPS package and do not know its current location, make sure to check the status and delivery date of the package on Parcel Monitor or the UPS homepage. The UPS tracking tool on both websites will show you the current location of the package.
InAs a start, you may wish to check different parts of your home where your packages might have been dropped off at. In some cases, the last-mile delivery company might have left your package out of plain sight for safety reasons. Possible places include porches, backyards, garages, and other areas that are free of weather hazards. In addition, make sure to check with everyone in your house and/or your neighborhood that might have received your package without your knowledge.
HIf you have checked everywhere and are still unable to find your package, you need to contact the sender (usually the shop you purchased your item from) as soon as possible and potentially start a claim. Do note that the senders are usually the ones who receive essential claim documents like invoices, receipts, detailed merchandise descriptions, tracking numbers, etc.
What should I do if I want to change my UPS delivery address?
If you are not a MyChoice member, please ensure you contact your sender in order to change the delivery address before the first delivery attempt. If UPS suspects that the address is incorrect and not deliverable, you might be able to change the address right on the tracking page.
If you subscribe to MyChoice, you are allowed to change a number of shipment details before the first delivery attempt including the delivery address, delivery date, and delivery method. To do so, enter your UPS tracking number, then select Delivery Options in the Tracking Details section and then proceed to change the information as you would like.
Please note that not every shipment is eligible for delivery changes. A change in address might cause an extra fee and delay your delivery date. However, MyChoice Premium members are entitled to changing delivery information free of charge.
How do I contact UPS?
There are several ways to keep in touch with UPS: phone number, virtual assistant, or email. For general and frequently asked questions, please consult the UPS virtual assistant. There is a collection of questions and answers that can immediately resolve your problems.
If you are unable to resolve your problems, you can send an email to UPS or call its hotline. Depending on the location and issue, UPS has different lines for customers. Please choose the correct line to save your time.
- For international shipping, call 1-800-782-7892
- For technical support, call 1-877-289-6418
- For domestic billing support, please call 1-800-811-1648
- Less than truckload (more than 150 lbs): 800-333-7400
- Truckload (more than 12,000 lbs): 888-682-4652
- Air Freight (more than 150 lbs): 800-443-6379
- Ocean Freight: 800-350-8440
- For import billing support, please call 1-866-493-7140
What should I do to ship my packages internationally with UPS?
UPS has a global network and smart technology to enable international shipping. If you want to ship with UPS's international shipping services, you have to beware of national rules for your shipment destination as different countries have a different set of shipping regulations.
Not all international shipment will be charged customs fees. If you are shipping to another country, you would have to bear the costs for taxes, duties and brokerage fees. Learn more from UPS's customs page.
Here are a few things to keep in mind when using UPS international shipping service for your global packages:
If you are unable to resolve your problems, you can send an email to UPS or call its hotline. Depending on the location and issue, UPS has different lines for customers. Please choose the correct line to save your time.
- Choose the delivery service you’d like to use for your package. UPS offers a lot of delivery options for you to choose from.
- Provide a detailed description of your shipment package: including product information, the value of the merchandise, shipping location, and other notes you would like to add on.
- Make sure to check the estimated delivery time and cost.
- International shipping often requires more processing than domestic shipping, which makes proper packaging essential. Before shipping out your package, please make sure that you comply with the international shipping package guidelines.
- Finally, you can track your UPS parcels using Parcel Monitor’s UPS tracking system to obtain the latest tracking updates on your shipment.
How much does it cost to ship a package with UPS?
UPS offers a variety of different shipping services, including UPS Worldwide Express, UPS Worldwide Express Plus, UPS Worldwide Expedited, and so on. The shipping costs for a package will vary depending on the type of service you choose. In addition, other factors such as departure time, package weight, its origin and destination, may also affect the cost of the shipping.
Keep in mind that the larger your international package is, and the shorter the delivery time, the higher the cost. No matter which service you choose, your package will always have a UPS tracking number to help you track its whereabouts. With Parcel Monitor, you will be able to easily track your UPS packages from all over the world.
How long does it take for my UPS package to be delivered?
The estimated delivery time differs depending on which UPS delivery service you chose. For example, for UPS Worldwide Expedited, your package will be delivered within 3 business days from major economic centers in Asia, Europe, America. Whereas with UPS Air Freight Direct, the package usually takes 1-3 days to be delivered. However, the shipping time of UPS delivery normally doesn't exceed 3 working days for normal packages and 5 working days for packages over 70 kilograms.
UPS allows you to calculate the delivery time for any service by UPS. There is a range of destinations you can choose from to get your shipment delivered to. You will also be able to see the delivery time for each shipping option, as well as the latest delivery time. Your parcel tracking information is constantly updated and you will be able to see the latest update through Parcel Monitor or the UPS tracking website.
How can I ship my package globally with UPS CampusShip?
UPS CampusShip is a web-based, UPS-hosted shipping solution that helps you increase efficiency and reduce costs, allowing you to ship internationally and prepare UPS shipping labels more easily and more quickly.
To use UPS Campus Ship, there are some things that you should bear in mind:
- Firstly, you need to have an UPS account to use this service. Visit the UPS CampusShip and create an account by following the instructions.
- Some of UPS CampusShip services and functionalities must be assigned by your administrator so make sure to contact your Administrator or Company Support. You may also wish to obtain specific information such as reference numbers or payment methods from your administrators, if applicable.
- There are several different CampusShip services to choose from, so make sure to click the “Compare Service Options” and choose the most suitable service for your packages.
How can I get my package to UPS?
You can either schedule a pickup or choose to personally drop off your package at an authorized UPS location or hand it to a UPS driver.
If you choose to schedule a pickup, remember that UPS on-call pickup is available in major metropolitan areas, from Monday to Saturday for customers shipping UPS CampusShip air, international, shipping from the US and Puerto Rico. For customer shipping from Canada, Mexico, and Brazil, on-call pickup is available Monday to Friday. Do check the UPS website for more details.
To drop off your package at authorized UPS locations, the package will be accepted free of charge. In addition, you can check the nearest UPS locations using the UPS website.
How to create a shipment with UPS?
To create a shipment using UPS CampusShip, follow these steps:
- Open the Shipment Form on the UPS website and fill in all required fields. Make sure all necessary fields contain the correct information before selecting Preview Shipment or Ship Now.
- Review your shipment details. Ensure that you carefully check important information such as price, packaging, services, and payment method.
- If you do not wish to do this online, you can do it manually by printing out a blank form. Then, complete your forms manually at your convenience.
- Finally, after creating your shipment, don’t forget to track your package using Parcel Monitor’s UPS tracking tool.
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