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Posted smull padded post bag at greystanes 13/10/2018 at a cost $12.30 arrived at sussex inllet thur 18/10/2018 sussex inlet is 2.5 hours away very poor vaqlue for $12.30 Rex Mckenzie

This parcel has not arrived at its destination. Please advise of its whereabouts

It is difficult to get updates from China or Australia Post

As always a successful delivery for my parcel, love this new app to me and will definitely use it again - well done 👍 great service

Waited for this parcel from October 3rd. Finally got it today after numerous phone calls to Customer Service team. They tried their best but each person I spoke to was helpless to actually do anything b/c "The computer says NO"!! My main problem is with the DELIVERY DRIVER'S CONDUCT. One the first occasion, I watched him come up to my door and put a Card in the Door. He did not even have the parcel in his hands! He didn't even attempt to deliver it!! As I am recovering from a series of spinal operations and I am learning to walk again, by the time I got to the door, he was away in his van. The whole experience was a joke. Even the people at Customer Service Centre were apologetic for such a mess of a system. I have no problems with their efforts to try to help me but the DELIVERY DRIVERS simply did NOT DO THEIR JOB. Unfortunately I had a similar experience in August when my item was actually returned to the country of origin because when I gave the Tracking Number to the Customer Service person, I was told it was incorrect and the last 2 letters didn't exist. Therefore he couldn't trace the parcel. On several attempts I tried to get them to understand that the letters "CH" meant SWITZERLAND but again, was told "The system wouldn't accept that code so no one could track it" The frustrating thing was that the item was actually sitting at the local post office (as the Delivery Guy had just left a card) I had no way of getting to the Post Office and no one to pick it up for me. On my last call regarding this matter a very apologetic gentleman told me that HE knew "CH" meant SWITZERLAND but unfortunately the item was put on a plane just hours before, to be returned to sender in Europe. Honestly, the whole system is a joke! I have enough going on in my life at the moment learning to move and walk again and dealing with incompetent Delivery Drivers and Customer Service Members who did not know their job was extremely stressful and very very annoying and frustrating. In conclusion, I glad this whole sorry saga is over. God forbid I have to deal with your organisation again.

Slow and bad

Excellent service

Where is my parcel? No updates for 18 hours!!!!

Austpost Express is a shocking service

Five star