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Carrier Information
Landmark Global
Landmark Global is a cross-border logistics provider founded in California in 2004. Operating as the international parcel division of Belgian logistics group bnode (formerly bpostgroup), it utilizes a carrier-neutral network partnering with roughly 75 postal and courier services across 25 global facilities to serve North America, the UK, and Europe.
Overview
- Headquarters
- United States
- Website
- Landmark Global Website
- Contact
- 02 8882 0400
A quick look at what Landmark Global covers
130+
Countries reached by Landmark Global
1,000+
Online retailers ship with Landmark Global
Top stores that ship with Landmark Global
How Landmark Global Tracking Works
Tracking number
Landmark works on a two-number model, and knowing that explains most of the confusion on these shipments.
Landmark Tracking Number (LTN) — Landmark's internal shipment identifier, typically starting with the LTN prefix.
Final-Mile Tracking Number — a secondary reference number issued by the local delivery carrier completing the final handover.
Merchant & Identifier Notes: Landmark sells directly to merchants and e-commerce retailers rather than consumers, so tracking numbers are provided via merchant dispatch emails. Because the final-mile code belongs to an external carrier, Landmark shipments are frequently tracked using either reference code on Landmark's tracking portal. Landmark does…
not publish a fixed digit-length limit for its LTN identifiers
Tracking status
Landmark publishes its full status list, and it's unusually detailed:
Shipment Data Uploaded, Shipment inventory allocated, Shipment Processed, Shipment Fulfilled, Shipment information transmitted to carrier — all of these are pre-movement; the label and the data exist but the parcel hasn't travelled
Customs Cleared / Customs Issue — through, or stuck
Crossing Border / Crossing Received — the border leg
Item scanned at postal facility — with a postal operator
Item grouped at Landmark or partner facility — consolidated
Item in transit with carrier — now with the final-mile carrier
Item out for delivery, Attempted delivery, Item available for pickup, Item re-directed to new address
Item successfully delivered
The thing to watch is that first group. Five separate statuses all describe paperwork rather than movement, which makes a parcel look busy for days while it's still sitting at the warehouse. And 'Customs Issue' tells you something is wrong without telling you what to do — that one is worth a call to the retailer.
Supported services
Cross-Border Shipping — international parcel and mail delivery reaching 220+ destination countries and territories.
Domestic Delivery — domestic parcel shipping across the US and Canada.
Fulfillment & Trade Services — warehousing, order fulfillment, cross-border trade compliance, and returns management.
Landmark operates a carrier-neutral model, partnering with ~75 regional postal and courier carriers across 25 processing hubs worldwide.
When the tracking goes quiet
Landmark's own tracking data includes a field naming the carrier that completes delivery, so the handover is built into the system rather than being a mystery — and a different tracking number is issued at that point, belonging to that carrier.
In practice that means the Landmark number keeps updating up to 'item in transit with carrier', then goes quiet while the detailed delivery scans happen under the other number. If you only have the LTN, expect a long gap before the final delivered entry.
Tracking FAQs About Landmark Global
The postal service or a regional carrier in the destination country, depending where the order is going and what the retailer arranged. Landmark’s role is the cross-border portion — export, customs paperwork and moving parcels between countries — after which your parcel joins a domestic network for the doorstep. Into Canada that typically means Canada Post; into the US, often the postal service or a regional carrier; elsewhere, whichever operator handles ordinary parcels. You’ll spot the switch in the names attached to your scans. It matters practically, because redelivery, collection points and safe-place instructions all belong to whichever company is physically holding the parcel at the time.
That pause covers the parts of the journey nobody scans. After the processing facility, your parcel waits for a consolidated load, travels, and then goes through import clearance at the destination — several stages that produce little or nothing publicly. Expect roughly a week of nothing, and more when the season is busy. The next real event is a customs or arrival scan at the destination, and a local tracking number normally follows close behind it. Check your order page for that second number, since the rest of the story tends to live under it. If nothing appears within two weeks of the departure, ask the retailer to query it as the shipper.
Check what your order confirmation says, because this comes down entirely to what the retailer set up. Cross-border services like this one are frequently used precisely so a retailer can quote a landed price with duty and tax included, in which case nothing further is owed and the parcel clears without anyone contacting you. If your checkout listed goods and shipping alone, an assessment on arrival is likely, with the delivering carrier asking for duty, tax and a handling charge before anything is released. Hold on to that confirmation regardless — it’s what you’d show if a bill turns up that shouldn’t have. If duty was prepaid and you’re billed anyway, raise it with the retailer rather than paying twice and hoping to sort it out later.
Most clearance holds are queueing rather than trouble, and they clear on their own within days. Where one genuinely sticks, it’s usually waiting on money or information: duty owed by you, or a document only the sender can supply, such as an invoice or a clearer description of the contents. You’ll be contacted if something is needed — silence generally means waiting rather than a request you’ve missed, though checking your spam folder is worth thirty seconds. Any demand for money should be checked on the carrier’s own site first, never through a link you were sent. If a fortnight passes with no movement and no request, ask the retailer to chase, since as shipper they can get a straight answer.
Go through the retailer’s returns process rather than sending anything back the way it came. Cross-border returns are arranged by the shop, and the route they give you might be a prepaid label, a domestic returns address in your own country, or shipping it internationally at your own cost — three options that differ enormously in price, so check before posting anything. Use a trackable service whatever route you’re given, and keep the receipt, since proof of return is what triggers most refunds. If duty was paid on the way in, ask whether it can be reclaimed; that varies by country and money gets left behind simply because nobody asks. Never post to the address printed on the parcel — that’s a sorting facility, not a returns department.
Add both and they’ll join into one continuous record here, which is the practical answer to a trip that otherwise reads as two disconnected fragments. The international number covers export and the crossing, then stops; the local number picks up mid-story with no explanation of how the parcel got there. Together they make sense. If you only have the first one so far, add it anyway and watch your order page for the second, which usually appears once the delivering carrier takes over. Turn alerts on and you’ll be told when the handover happens — the moment most people assume something has gone wrong.
You may also want to explore tracking for these other destinations:
Customer Reviews
uper fast shipping. Well received.
Fast, serious carrier working professionally.
Not the fastest option, but reliable enough for a non-urgent order.
3 weeks sitting at Landmark Global warehouse waiting to be collected is just not good service.
I watched the tracking map show the driver two streets away, then it just reset to 'delayed.'
Your easy-to-use tracking solution for Landmark Global parcels
Track Landmark Global parcels in one place
Landmark Global moves cross-border e-commerce parcels worldwide — and with Parcel Monitor, every Landmark shipment lives on the same dashboard as anything else you're tracking. Drop in your tracking number and we pull live updates from Landmark plus any local partner carrier.
Auto-detect Landmark Global tracking numbers
Paste any tracking number into Parcel Monitor and we identify Landmark Global automatically. Cross-border parcels often pass through several carriers — we follow every handover and keep your tracking continuous.
Real-time updates that survive long quiet stretches
Economy cross-border parcels can have long quiet stretches between scans. Switch on push notifications in the Parcel Monitor app and you'll get pinged the moment something changes — customs cleared, handed over to local post, out for delivery, delivered.
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