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Why 1 month still not received my package

Horrible service 😥. No updates. Paid for express shipping, but has taken longer than the regular and slower priority service. Receiver has not received package yet in 20 days. Lastly, receiver must pay custom fees for package after receiving such horrible service 😡.

well, i sent my parcel from 22/10/18 to lebanon from jaya one postlaju , i was told it will arrive in 2 weeks time ,but arrived after 1 month ... and once it arrived to the branch where I'm supposed to collect in lebanon i couldn't pick up because it was sent under a receiver name my sister who travelled overseas so in lebanon they asked me to go back to postlaju and change receiver name , BUT at post laju jaya one & postlaju main office in petaling jaya they both had no clue how to sort this out . they were we can't do anything , but when i called customs they ask me to fill a form CN17 and it took 1 week for department in charge to email to lebanon post office so they hand me the parcel . so today only 1st december i received my parcel .... very disappointed that simple thing at postlaju which is receiver name changing they didn't know what to do . and it took so long to arrive to lebanon till today i have no idea why ???? when i was informed it take up to 2 weeks ... i hope i get answer and better service soon .thank you

My parcel has been sitting in Lebanon customs since the 2 august and only finished being processed on the 13th august and still not delivered. Process is very slow.