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well, i sent my parcel from 22/10/18 to lebanon from jaya one postlaju , i was told it will arrive in 2 weeks time ,but arrived after 1 month ... and once it arrived to the branch where I'm supposed to collect in lebanon i couldn't pick up because it was sent under a receiver name my sister who travelled overseas so in lebanon they asked me to go back to postlaju and change receiver name , BUT at post laju jaya one & postlaju main office in petaling jaya they both had no clue how to sort this out . they were we can't do anything , but when i called customs they ask me to fill a form CN17 and it took 1 week for department in charge to email to lebanon post office so they hand me the parcel . so today only 1st december i received my parcel .... very disappointed that simple thing at postlaju which is receiver name changing they didn't know what to do . and it took so long to arrive to lebanon till today i have no idea why ???? when i was informed it take up to 2 weeks ... i hope i get answer and better service soon .thank you

My parcel has been sitting in Lebanon customs since the 2 august and only finished being processed on the 13th august and still not delivered. Process is very slow.