FedEx has two main shipping procedures, FedEx Ground shipping and FedEx Express shipping. Both of them vary in time of delivery and shipping costs. If a customer wants to ship a package and is not in a hurry, use FedEx Ground shipping service that takes 1-5 business days, or 3-7 business days if the package has to be delivered to Alaska or Hawaii.
Once FedEx knows the recipient’s location, they can use FedEx Track for the exact location of the parcel and to know when the parcel will arrive. FedEx Ground is one of the most used services of the company.
For customers with tighter deadlines, they can use FedEx Express shipping. Here, customers can send the package on a specific day and select from different priority delivery options. FedEx tracking is available in this option as well.
FedEx has one of the most versatile tracking services available. These services are FedEx Tracking, FedEx Advanced Tracking and FedEx Insight.
FedEx Tracking is an all-purpose tracking tool that is available at the official FedEx website. All the user has to do is enter the tracking number or order number, the customer can get near real time updates without logging in. They can also customize the names of the shipments in the event of multiple shipments.
FedEx Advanced Tracking is one of the most accurate and powerful tools for parcel tracking. This service gives real time tracking updates on the parcel’s date and time, along with smart intelligence on the predicted route of the package’s transit route and other related insights.
Customers can customize tracking features and the way they want to be updated on the package. They can get more accurate details on the package with customized reports. Tracking with FedEx also provides various ways of obtaining notifications for customers.
FedEx Insight is however a different tracking system used by businesses. Customers can give a FedEx Insight request to the shipment. Once approved, the customer can view the shipment travel details without entering a tracking number or order number. Requests for FedEx Insight services should be placed before the parcel ships for maximum efficiency.
FedEx also gives customers options to view their shipment details from mobile and desktop. Mobile tracking provides FedEx parcel status updates to the customer’s mobile phone. FedEx parcel updates are easily accessible through the FedEx app. On desktop, FedEx parcel updates are sent directly to the desktop.
In 2009 FedEx introduced the Design & Print Center Service, a digital self-service tool that helps users and customers create their own custom business cards, letterheads and marketing materials. This new service has thousands of unique design templates and is available both offline in stores and online.
This service was initially started for making lives easier for small business owners who may not have access to printing services. This service is now widely used all around the world to make custom stationary and social calling cards.
Customers can place orders in-store or online and can have their items shipped to the nearest FedEx Office location. Expedited delivery options are also available for an additional fee if the customer wants the order within three business days.
People who have queries about their FedEx shipment or just want certain information that is not available on the website can simply go to their Contact Us section and have a live chat with one of their customer service representatives.
Customer support is also available through email, receiving replies in 1-2 business days.
Otherwise, customers could call them on their given number on their website from Monday to Saturday from 9:00 AM to 9:00 PM (21:00 hours).
Parcels can get delayed as they arrive at customs. But what should one do if their delivery gets stuck in customs?
A customer could:
FedEx follows a set procedure if no one is there to receive the delivery.
Should the sender requests that there is a signature required by the receiver, and the receiver is not available, FedEx delivery personnel will leave a note at the door stating the delivery attempt and the next possible time for attempted delivery.
If the recipient's signature is not required, the delivery personnel would leave the parcel at the doorstep, with a neighbour or at a desired location.
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