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I didn't received the item.

Arrive in kota kinabalu 16 February . until 19 February still not get my item . worse delivery

Very disappointed with the customer support. No email replies, call center does not pick up calls during office hours. Package took 1 week plus to reach me after reaching Singapore warehouse. No news on when it is going to reach or why there is a delay.

A few times when tracking site indicated parcel out for delivery but no delivery made. Did not get prior notice of delivery being made at all. No one answers the telephone. Took several attempts to contact via email before someone from reply.

No one answers calls nor reply emails at all!

No delivery update since 3rd Nov (it’s now the 9th)...no sign of my delivery & no update as to when it will be delivered...also no response to my email enquiry asking for a delivery update. Very poor service.

good

Never use LWE service personally before, but got a chance to experience it's service cos a oversea seller in shopee didn't inform me about sending a separate parcel for my order to begin with, only notify me about it when I receive the original parcel which have missing items from it. Overall, the tracking information is very detailed, either it's from LWE's website itself or using it to track through parcel monitor. Don't quite like tracking from LWE's website cos sometimes it will display as "Error, can't find parcel with this tracking number" problem even though it was tracking all the time, the sudden lost track issue that happen time to time just make people worry about it! Other thing is, kinda notice that LWE won't notify u if they decided to deliver your parcel, it just happen suddenly when I saw the delivery man appear outside of my doorstep. It also doesn't show the tracking info about "parcel is delivering in progress" kind of message either here in parcel monitor or on LWE website when u really need it. Only saw shipment data being updated AFTER the delivery is successful hence u'll easily miss receiving your parcel if u're not at home coincidentally when delivery attempt is made... I nearly miss receiving my parcel as well cos I was not notify beforehand, manage to receive it by luck cos I was at home when delivery attempt is being made only. Overall experience is great I guess, but really not perfect in minor places... Hope improvement can be added.

No card left. Somebody was definitely at home. Could be wrongly delivered. What does card say?

I was in Office while my guardhouse called me to inform your delivery man Edix came for delivery, I told him to leave with the guardhouse or come back again later, then your delivery man say it’s very small parcel and suggest to drop into my letterbox. This morning I retrieve the parcel and found out the door of my letterbox is damaged by force. Please help.