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I thought the delivery was good in overall. However, I would like to raise an issue of the delivery person did not knock on my house door and my mum only found out there was a parcel left behind at my door step after few hours later (when she opened the door). Does urbanFox not require recipient to sign and receive the goods? I thought that this is not safe at all.

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Very good service. And very good quality.

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One of the worst deliver happen. Driver did not come for the first delivery AT ALL and states that it is unsuccessful as no one at home at 11pm. I had been waiting from 6pm to 10pm and there’s no sign of delivery. Totally waste my time. Schedule another delivery on Saturday between 9am to 2pm but the delivery man is late. Without informing that he going be late, I had to called him at 2pm to ask him. Mentioned that he will reach before 3pm but only came at around 3.06pm. There’s a reason for me to provide the delivery time but delivery man did not even come even the time frame. So, what’s the point of asking us for our preferred delivery timing. This incident remains of on the poor services from singpost which I feel urbanfox is as bad as singpost

I specifically requested for "9am-6pm" delivery time slot. Why was my parcel delivered past 10pm?? And now, I have to wait till Saturday for the earliest redelivery time slot??

Nil

my parcel was left at electrical riser without informing me...as I thought I never received any doorbell or phone call to inform me of my parcel being left there poor service!!!

I have opt for delivery timing between 6 pm to 10 pm. However, the delivery came 11 a.m plus. Fortunately, I am at home to collect the delivery but shouldn't Urbanfox is observing the customer's preferred delivery time?