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I have opt for delivery timing between 6 pm to 10 pm. However, the delivery came 11 a.m plus. Fortunately, I am at home to collect the delivery but shouldn't Urbanfox is observing the customer's preferred delivery time?

I did not receive my parcel. Please assist and get back to me as soon as possible

Amazing tracking!

Delivery should make a call to recipient if no one answers to the door. No calls were made.

I’ve waited for the whole day for the parcel from Love Bonito to come but it didn’t arrive. Updates were very slow as well.

Saturday called to deliver & i informed it is office bldg nobody is working. Order stated werkdays delivery only. Driver told me TUESDAY 27/11. It didnt happened. I called on 28/11. Was told will deliver asap TODAY 29/11 morning. It didnt happen again. I called. Told me today 2-6pm but will call me back to confirm. No calls. I called. Final was informed by Faizal, delivery man held on the package & did not return. So THEY JUST RECEIVED for sorting. Delivery will be TOMORROW before 2pm. Please tell me will i ever receive this parcel from Urban Fox???? How irresponsible is your driver u tell me. My order was placed on 13/11 & more than 2 weeks handled by your company, parcel still unable to reach me. RIDICULOUS.

The slowest delivery i've ever experience, website is unclear whether the parcel is on it's way or not and seems my package has been in sorting for 4 days now! I may as well cancel my order and get a refund. I won't be able to bring them on a work trip anymore, as I was told my items would arrive on the 26th, it's the 29th now...not very good!

Good day, There was no attempted delivery at all for this parcel and i attempted to call the number provided to me through sms but it was not picked up. I was at home from 6-10pm but there was no delivery at all. Kindly advise what is the situation here as i made plans to stay in just for the parcel.

Took a long time to receive my parcel. Super lousy experience

Hi Love Bonito A delivery man called my condo at 3.43pm today for the delivery. I told him to put my parcel in-between my door and my gate, and to take a photo to send to me. He didn’t send any photo and as he called my condo, therefore I didn’t have his HP number. I came home and no parcel was delivered! Where are my clothes? This is the first time this happened with love bonito. Please send my clothes ASAP, as I actually placed the order around 2 weeks ago. Thanks Carmen 96957501