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I knew I wasn't able to receive the parcel so I called the number 64767472 to inform where to drop off the parcel. Hours later I receive the text message that my parcel was not deliverable! And the next available delivery date is two days later?!! First, why is there such an offer to call the number to arrange the drop off if the recipient is not at home and second, why does it take two days later to deliver? Worse delivery experience ever - very disappointing as this delivery company looked really efficient and promising..

On 10 Oct I received an email stating that my parcel would be delivered on the same day. On 11 Oct I called your office to ask why my parcel is not delivered and was told that it will be removed today. It is now 10pm on 11 October and I still do not have my parcel.

Parcel came in afternoon although i opted for evening. Delivery man just left in riser without telling me first

Great service

Call centre staff Eric who did not want to listen, went a Long roundabout when he should just ask me what I wanted to say, got the delivery times wrong, and insisted he knew my condo rules better than me. Very unprofessional and truly disappointing.

I’ve been at home the whole day tracking the delivery and just minutes ago receive the message that recipient is not at home. My door is even open cause I was worried that I might miss the delivery guy. What bullshit abt recipient not at home. He did not turn up at all. I’m very angry with this. I’ve wasted a whole day waiting for my parcel.

Delivery from urbanfox take 5- 7days Prefer ninja delivery within 3days

Parcel was sent to warehouse last Friday 31 Aug 2018. Received several notifications over the past 5 working days that it has reached sorting center, however no further progression from there. Still has yet to receive the parcel as of today, 6 September 2018.

The whole family was home but there was no delivery and no knocking of door or doorbell pressed at that time. There were people at home the whole day. That status saying delivery attempted is a bluff.

I have selected the time for delivery to be 6pm onwards but the package was sent in the afternoon ard 2pm+! I received only 1 sms in the morning. I did not receive a 2nd sms! I initially asked the delivery guy to change the delivery date but he ask me to reschedule through the website, I decided to keep to it as it was too troublesome to change.