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I have been waiting for my parcel to redeliver for more than 4 days I still didn’t receive. They lost my parcel Shit service

Paid for a 2-3 business day service from Melbourne to Perth. Took them a crazy 8 days to Perth but only to discover my item got water damaged in transit. Item was sent back and reordered from Brisbane. Toll refused to prioritise my shipment albeit they damaged the previous one. Again meant to be 2-3 business days but as of now still no item and going for 9 days. How these guys are still in business is beyond me.

I’ve cancelled numerous appointments over 4 days waiting for this parcel. Delivery was estimated between 12/14. I received a text in the 9th at 10.01 to say it was being delivered that day between 8+6? It never arrived. So I waited none Mon and Tues, still nothing. So I rang the 1300 number and was told it was still at the warehouse. I told her I couldn’t stay home another day, so she took details and said I’d be contacted to arrange a time. Received a text this morning to say it’s on it’s way, so another day waiting. No personal contact, no reason given!

Ok I’m not home. Not clear how or where to collect parcel from. Has been taken to collection point. WHERE. those details should be on card instead of all this extra process

Poor effort from pick up to delivery would not recommend this service to anyone.

I have been waiting for these items and they are no where to be found 2 days from being sent. I am not happy with the experience to date

it would be great if your data could be updated from time to time. Other than that, always a good experience

The parcel was delivered to the wrong address. Luckily, the people who live at that address were kind enough to drive it around. This is not the first time the deliverer has mixed up BUNGONIA with BUNDARRA, they are 4 streets apart. I have delivered parcels back the other way as well. I am giving feedback now because tonight I met the those lovely elderly people and it is not fair on them. Hope this feedback helps, your service in the past has been on the vast majority really good, reliable and trustworthy. I am feeling a little guilty for putting those elderly people out and hope that they are not put in the same position again.

no feed back from toll even though you said you would call back no one did overnight service left thursday still cant find on monday

Don't use express service, it won't arrive on time. Recommend to go to post office better then waste time and money on Toll.