Australia Post handles the last leg for most of these, though some deliveries pass to a local courier depending on your address and what you ordered. UBI’s job is the international part — moving your order from China into Australia and through customs — and once that’s done the package joins a domestic network to reach your door. That’s why the name on the van rarely matches the name on your tracking. It matters practically too: anything about the delivery itself, from a missed attempt to a collection point or a redelivery, belongs to the Australian carrier rather than to UBI. Watch your timeline for the moment a domestic number appears, because that’s the handover happening.

The handover is what you’re looking at — the most common quiet stretch on this whole route. Once your package clears customs it has to be physically transferred to Australia Post or a local courier, sorted into their network and scanned into their system — and none of those steps necessarily appear on UBI’s record. So the international tracking goes quiet while your package is genuinely moving. A few days is normal, longer during peak periods. Two things beat refreshing: look for a new Australian tracking number on your order page or in an email from the seller, since the story usually continues under that one, and add it here so both halves join up. If a week passes with no domestic scan at all, ask the seller to chase it, since they hold the relationship with the sender.

Realistically not through UBI — and timing decides your options. While your package is on the international leg, the address is fixed as declared for customs, and changing it isn’t something a receiver can arrange. Once it reaches the Australian carrier you get the normal domestic tools: an Australia Post account lets you redirect eligible parcels to another address, a parcel locker or a post office, and couriers offer similar choices in their own apps. So the practical sequence is to wait for the domestic number to appear, then act quickly with whoever holds it. If the address was simply wrong at checkout, tell the seller immediately — before the package ships is the only genuinely easy moment to fix it.

The seller is your first call here, and the only party with real pull. UBI is contracted by the sender rather than by you, which means the seller can raise an inquiry where you may not get a reply at all. They can also refund or resend, which is usually what you actually want out of the conversation. If the package has already reached Australia and the delay is domestic, contact the Australian carrier directly with the local number, since they deal with receivers every day. Keep an eye on your marketplace’s protection window while all this plays out — that deadline matters more than the tracking does, and letting it lapse out of politeness is the mistake worth avoiding.

That usually means your package has moved on rather than vanished. Once the domestic carrier takes over, the international number can stop resolving on UBI’s own site while the journey continues under an Australian one — which is why your search comes back empty at exactly the moment you want an answer. Look for the new number on your order page or in the seller’s shipping email, then add it here alongside the original so the whole trip sits in one timeline. If no second number turns up anywhere, try the original here anyway: we recognise formats across more than 1,000 carriers and can often pick up the leg that UBI’s own site has stopped showing.

Honestly, this is hard, and it’s better to know that upfront than to lose a week trying. Cross-border operators like UBI work for sellers and platforms rather than shoppers, so there’s often no consumer support line worth calling and enquiries from receivers tend to go unanswered. The routes that do work are your seller, who is UBI’s actual customer and can escalate properly, and the Australian carrier once your package is in their hands, since they deal with receivers as a matter of course. If you’re stuck between the two, push on the seller — they’re the one who can chase, refund or resend, which are the outcomes that actually end the problem.

Chase the final-mile carrier first, then the seller, because the evidence sits with the carrier. Whoever delivered it in Australia holds the record: the scan time, the location, and often a photo or a note about where it was left. Australia Post can also confirm whether it went to a safe place, a neighbour or a parcel locker. Get that detail first, then check the obvious spots around your address before escalating anything. If the record clearly shows a delivery that isn’t yours — a wrong street, a photo of somewhere else — take it back to the seller, since Australian consumer law puts responsibility for the order reaching you on them. Your timeline here gives the exact scan time to quote, which makes both conversations noticeably shorter.

That’s precisely the problem we exist to solve. This route normally produces two or three separate records — the Chinese origin leg, UBI’s international leg, then the Australian domestic one — each on a different website, each going quiet as the next begins. Add whichever numbers you have and we’ll join them into a single timeline that reads in order, so you see the whole trip rather than guessing at the gaps between sites. Turn alerts on and you’ll hear when the handover to the Australian carrier happens, that's usually when tracking starts updating faster.

You may also want to explore tracking for these other destinations:

• See deliveries to and from Australia

• Where's your China parcel?

• Follow your shipment in New Zealand

• Got a parcel from Hong Kong? Track it here

• Track parcels going to or from Singapore

• Check on your United States delivery

These carrier pages are worth a look too:

• Got a Aramex Australia number? Start here

• Check your DHL Express shipment

• FedEx updates in one place

• Waiting on UPS? Track it here

• Track your China Post parcels

• Following a AliExpress Standard Shipping delivery?