Track all your Direct Freight Express parcels. Simple and Easy!

Get updates on your Direct Freight Express packages fast. Direct Freight Express is Australia’s largest family owned and operated express road carrier service.
What customers are thinking?
Overall Rating
3.2
based on 407 ratings
On time delivery
3.4
Delivery experience
3.3
Parcel Monitor user from Australia2 months ago
The estimated time for delivery on Thursday was 11am. The package hadn’t arrived by 12pm so I called to find out where it was. I waited in the call for half an hour to be told it was now coming at 4pm. No delivery came. Around 4:30pm I called again and was told the driver didn’t have time to make the delivery and made their way back to the depot. I was assured that the package had priority the following day for Friday. Friday morning checking the direct freight delivery status displayed estimated time for delivery by 12pm. 12:30pm no package arrived I called again and was told it was now being delivered at 3pm due to delays. Around 2pm I checked the tracking on direct freights website and it said that the driver attempted delivery at 1pm and failed so they had left a card. Not only was I home all day waiting for the package like the previous day taking time off work. There was no card left and they don’t do weekend freight so it won’t be delivered until Monday... what a joke!
Parcel Monitor user from Australia2 months ago
Delivery attempted Sydney, New South Wales, Australia 5:10 PM DID NOT HAPPEN, YOU SAID YOU NEEDED TO BE BACK BY 5:30 SO THEY DIDNT WANT TO DELIVER U GUYS ARE A SCAM and if the package doesn't come soon, I will need to take this further
Parcel Monitor user from Australia2 months ago
Your email tells me my delivery is due on (or before?) Monday 20/4/20 but does not give an ETA, not even am or pm, a 2-3 hr range would be nice. On trying to Manage Consignment, the code takes a long time to come through and then does not work, Expiry of the code in 10 min is stupid if it takes 5-10 (or more, I gave up the first time!). Will give it one more try. Assuming it does not work, please deliver between 2 & 4pm Monday 20/4/20 (Tomorrow) failing that anytime Thurs 23rd or Fri 24th April.
Parcel Monitor user from Australia3 months ago
I get regular deliveries from Perth and there always sent through direct freight express and there always on time and undamaged. Good job it’s very much appreciated.
Parcel Monitor user from Australia3 months ago
Was a fantastic delivery. Customer service was so lovely when I had to redirect. and the driver also.
Parcel Monitor user from Australia4 months ago
Dispatched on 3 March for delivery 4 March. After inquiring on 5 March, as advised on 10 March that it would arrive 11 March. It did not arrive. Then on 11 March was promised 12 March for delivery. Did not arrive. Has not arrived yet. Tracking website says it was delivered in Warragul on 11 March. I live on Raymond Island, almost 200km from Warragul. It hasn't been delivered to me.
Parcel Monitor user from Australia5 months ago
While I was quite happy with the time taken for delivery, the notification as to when the item would be delivered could use improvement. On the update page delivery was down for 23 Jan whereas the item arrived on 25 Jan. I was not contacted by phone or e-mail with an update. Also the delivery driver was not supplied with my phone number, not sure if this was BOA omission.
Parcel Monitor user from Australia6 months ago
Its Monday 23 Dec and i had thought it would arrive on Friday last week. When it arrived, only 1 of the 2 parcels arrived. When I called up, the best advice I could get was that it would probably arrive tomorrow. The delivery driver was great, really nice, friendly and apologetic that only 1 one the parcels had arrived. Overall, it's not a bad but also not a great experience.
Parcel Monitor user from Australia7 months ago
It has been over two weeks now and this parcel still is nowhere near being delivered. If it is not delivered by Wed you will have to send it back to the sender as we will not be in the country for the next month.
Parcel Monitor user from Australia9 months ago
Awesome
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