What is Collivery and what services do they offer?

Collivery — operated by MDS Collivery (Pty) Ltd and trading as Collivery.net — is one of South Africa's leading express courier companies, founded in 1991 and headquartered in Johannesburg. It pioneered web-based courier booking in the country and is now the go-to last-mile partner for many South African online retailers, with direct integrations into Shopify, WooCommerce and other e-commerce platforms. The network spans 18 hubs and more than 200 vehicles across Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth and East London, with same-day and next-day options domestically and international courier services via partners. You can follow your Collivery parcel on Parcel Monitor by entering the waybill number.

How can I track a Collivery package on Parcel Monitor?

Keeping tabs on a Collivery delivery has never been simpler than this. Collivery live tracking lands in the same place as every other carrier you're using, so the whole picture is in one view. Use Parcel Monitor on your phone when you're out and about, or on the desktop at home — your Collivery parcel is just a tap or click away. Email alerts keep you in the loop without any effort on your end — they fire automatically every time your Collivery parcel moves to a new stage. If you're a Gmail user, connect it once and your Collivery parcels will turn up in Parcel Monitor on their own, no manual entry needed. From the first scan to the moment it lands at your door, your Collivery parcel is in good hands with Parcel Monitor watching the journey alongside you.

How do I find my Collivery tracking number?

When your order ships, the merchant typically sends a confirmation email containing the Collivery tracking number in the Typically a numeric or alphanumeric waybill number issued by Collivery at booking format, ready to copy. Order history on the merchant's site is the obvious fallback — every order normally lists its Collivery tracking number on the order detail page. When you post a parcel through Collivery directly, the tracking number is printed on the receipt the courier or counter gave you at drop-off. If you'd rather not search at all, connect your Google account and we'll pluck Collivery tracking numbers out of your shipping emails for you.

How long does Collivery usually take to deliver?

On home-market routes, Collivery typically takes 1-3 business days door-to-door across South Africa, with same-day in major centres — that's standard service; express tiers (where available) are faster. Collivery's international transit is normally 3-10 business days via partner couriers — customs at the destination tacks on roughly 1–5 days, longer if duties or inspections are needed. Black Friday, Cyber Monday, Christmas, Lunar New Year, Diwali — these peaks add days to most carrier networks, and Collivery is no exception. Parcel Monitor's tracking page is the more reliable source — it reflects real scan progress, not the fixed estimate from when you placed the order.

Where does Collivery deliver?

The coverage map for Collivery is South Africa nationwide via 18 hubs and 200+ vehicles across Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth and East London; international reach via partners. For routes that fall outside that footprint, Collivery typically partners with Integrates with Shopify, WooCommerce and other e-commerce platforms; uses international couriers for outbound global shipments for the long-haul or last-mile portion. Parcel Monitor handles the whole journey — paste the tracking number once and we follow the parcel across whatever combination of carriers handles it.

What do common Collivery tracking statuses mean?

Reading Collivery tracking gets a lot easier once you know what each status actually means. Ordered marks the start: the seller has shared the manifest with Collivery but the handover is still pending. When you see In Transit, your parcel is officially in Collivery's hands and progressing along its delivery route. When you see Out for Delivery, the parcel is sitting in a delivery van currently working its way through your area. When you see Delivered, the parcel has reached its destination and the journey is complete. To Collect means the parcel is parked safely at a pickup point, ready whenever you can get there. Pending is the gentle 'we're waiting' status — the parcel exists in the system but no new scan has happened yet.

Why isn't my Collivery tracking updating?

A Collivery tracking page that won't move is a special kind of frustrating — completely understandable that it's stressing you out. Before assuming the worst, know that 90%+ of stuck parcels eventually move — the silence is usually a scan gap, not a real problem. Long-haul transport, customs processing, weekends, and public holidays all create natural gaps where no new scan is recorded. Have a proper look at the last scan event — its date and location tell you whether the silence is normal or genuinely too long. When the wait crosses what's reasonable for the route, send Collivery customer support your tracking number and request a trace. Until then, Parcel Monitor stays on the case — we'll fire a notification the instant any new tracking event appears.

What should I do if my Collivery parcel is lost?

Worrying about a lost Collivery parcel is genuinely stressful — especially when you've been waiting weeks for something important. Your concern is completely valid. Parcels that look lost almost always reappear once the next scan posts — actual losses are the exception, not the norm. It helps to start by examining the Collivery tracking events end-to-end. Where did the parcel get to, and when was that? That snapshot tells you whether the silence is routine or genuinely worrying. Collivery's customer team is the right escalation point. Provide the tracking number and ask for a formal trace — they have visibility into internal scans that you can't see from outside. A confirmed loss is the seller's territory. They're contractually responsible for compensation, with the carrier's claim sitting between them rather than involving you. It pays to document everything as it happens. Keep screenshots of the Collivery tracking history because the seller and any insurer will ask for them, and they're harder to dig up later. Throughout the situation, Parcel Monitor keeps the parcel under observation — any update on the tracking triggers an immediate push notification.

What should I do if my Collivery parcel is marked delivered but didn't arrive?

Reading 'delivered' on your Collivery tracking while staring at a bare front step is genuinely confusing, and you're far from alone in that. Do a careful sweep of the entry points: main door, side door, garage, back gate, even behind the wheelie bin or under the eaves. Have a proper look through the Collivery tracking events — there's often a delivery photo or a one-line description of where the parcel was placed. Pop the question to housemates or family, and try the neighbours on either side — a short doorstep chat often turns the parcel up within minutes. The 'delivered' status sometimes precedes the parcel by a few hours — wait a day, maybe two, before assuming something's gone wrong. Still nothing after the wait? The seller or shop is the proper next port of call — they can lodge a missing-parcel claim with Collivery and chase resolution. Keep a tracking screenshot saved for the claim — Parcel Monitor stays alert to any new scans coming through on the parcel.

Can I track multiple Collivery parcels in one place?

Absolutely — and it's exactly what the Parcel Monitor dashboard is built for, with Collivery parcels stacked alongside every other carrier you use in a single view. Add tracking numbers yourself, or let Gmail integration do the heavy lifting — Collivery numbers get picked out of shipping emails and added automatically. Each parcel pulls its own live updates as Collivery (and any other carrier) records new events, keeping the whole view fresh automatically. The dashboard scales with you — there's no parcel cap, which comes into its own when sale season layers multiple orders on top of each other.

Any other delivery services worth checking out?

We track these carriers the same way — worth bookmarking if you ship with any of them:

• Follow your DPE South Africa shipment

• Easy tracking for RAM

• Check the status of your Internet Express parcel

• Where's your Courier IT parcel?

• A DPD Laser parcel? Track it here

• All JS Express updates in one place

Are there other country or region tracking pages?

Parcel Monitor also covers tracking by country and by region. A few popular pages to explore:

• Where's your South Africa parcel?

• Where's your United States parcel?

• Check the status of your shipment to United Kingdom

• See deliveries to and from South Korea

• Track parcels to and from Africa

• Global parcel tracking — every carrier in one place