What does "En proceso de Aduana / Retenido por la DIAN" mean in my tracking?

En proceso de aduana is the routine version: your package is in the customs queue being reviewed, and most move through in a few days without your help. "Retenido por la DIAN" is the firmer version — the tax authority is holding it pending something specific: an IVA payment, proof of the declared value, your cédula number, or a check on restricted contents. The difference matters mainly for what you do: in process means wait; retained means check for a request. Look at the courier's tracking page and your email (including spam) for a payment link or document request, and answer it the same day — holds age badly, and storage runs on a clock. Once resolved, release is usually quick, and your timeline here picks up with the local delivery scans.

Are cell phones and personal electronics restricted when shipping to Colombia?

They're allowed — but treated with suspicion in quantity. One phone or laptop for personal use generally enters fine, paying IVA if it's over the threshold. Where people get burned is multiples: several phones in one package reads as commercial importing, which triggers a different regime, more paperwork and possible retention. Phones also have a life after delivery: to work on Colombian networks long-term, a device needs its IMEI registered with your carrier, so factor that step in for any phone bought abroad. Declared value gets checked on electronics more than most categories — an under-declared iPhone is a red flag, not a discount. The clean play: one device per package, honestly declared, invoice attached, and register the IMEI once it's in your hands.

Why was my international tracking number changed after entering Colombia?

Because the delivery team changed. International sellers ship with a cross-border carrier or a platform network like Cainiao; once your package clears Colombian customs, a local courier — Servientrega, Coordinadora, Interrapidísimo or 4-72 — takes over the final leg and issues its own guía number. The original number often freezes at that moment, which looks like a dead end but is really a baton pass. On Parcel Monitor, either number works. We track the package across the handover, and if the seller or local courier provides a new tracking number (guía), simply add it to keep both linked. Useful tip for you: the domestic tracking number is what Colombian couriers' hotlines and branches operate on, so quote that code if you need to arrange a redelivery or pickup.

Which local Colombian couriers can I track on Parcel Monitor?

The ones actually knocking on Colombian doors. Servientrega and Coordinadora carry a huge share of the country's deliveries, Interrapidísimo dominates many regional routes, and TCC and Envía round out the majors — all supported here, alongside 4-72 for postal deliveries and the international carriers flying orders in: DHL, FedEx, UPS. Your Mercado Libre order, your Shein package clearing El Dorado, and a document between Bogotá and Medellín all live in one timeline. We track over 1,000 carriers worldwide and spot the format automatically, taking all the guesswork out of which courier was picked. And when an international package switches to a local courier partway — the standard pattern in Colombia — we follow it across the handover.

How do I pay import taxes if my package is handled by 4-72?

4-72 is Colombia's postal operator, and taxes on its packages get settled before delivery is completed. When DIAN assesses your package, 4-72 notifies you — by email, phone message or a notice — with the amount owed and how to pay: depending on the case, that's an online payment through their channels or payment at the point of pickup. Then delivery resumes or you collect at the branch with your cédula. Two honest tips from how this plays out in practice: notifications from 4-72 sometimes arrive late or land in spam, so if your tracking shows a customs hold, contact 4-72 proactively with your tracking number rather than waiting; and settle promptly, because storage windows are finite and returns of international packages are slow to unwind. Keep the payment receipt until the package is in your hands.

Why hasn't my tracking code updated after arriving at El Dorado International Airport (BOG)?

The gap after the Bogotá arrival scan is where nearly every international package to Colombia goes quiet — normal, if never comforting. After landing at El Dorado, your package moves from the airline into the customs processing pipeline, and those steps generate few public scans. Days of silence are standard; during peak seasons or customs backlogs it stretches longer. The next scan usually appears when the package clears and a local courier or 4-72 takes over — sometimes under a new tracking number, which we'll link if you add it. Nothing needs doing during the quiet phase, but do keep an eye out for a tax or ID request from the courier, because that can arrive while the timeline looks frozen. Past two to three weeks of total silence, ask the seller to open a trace from origin.

What happens if I am not home when Servientrega or Coordinadora attempts delivery?

You get another shot — usually more than one. Both couriers typically retry delivery, and their tracking will show the attempt and what happens next: a second visit, or the package waiting at the nearest branch or punto de servicio. To collect, bring your cédula; if someone else goes for you, send them with a signed authorisation plus a copy of your document and their own ID. The faster route is often proactive: call the courier's service line with your tracking number after the first miss, confirm your address (a reference point works wonders in Colombia — "edificio azul frente al parque"), and agree to the retry window. And mind the clock: branches hold packages for a limited time before starting the return, so treat the "intento de entrega" scan on your timeline as your cue to act.

What should I do if my parcel is marked as "Devuelto al Remitente" (Returned to Sender)?

Move fast and the situation is usually recoverable. First, find the why in your timeline: failed delivery attempts, an unpaid IVA assessment, a missing cédula number, an address that couldn't be found, or a customs refusal — each points to a different fix. Then write to the seller immediately, while the package is still on its return journey: most will reship once it arrives back, or refund you; marketplaces have formal processes for exactly this. The same tracking number keeps working here, so you can watch the return leg in real time. Before round two, close the gap that caused round one — confirm your address with a reference point, have your document number on the order, and respond to any payment request the day it lands. International returns are slow, so start the seller conversation now, not when the package lands back.

What is the USD 200 tax-free threshold for personal imports into Colombia?

Heads up — this rule changed recently, and plenty of pages still show the old number. Since 1 January 2026, the IVA exemption for international purchases only covers packages worth up to USD 50: at or under that, no 19% IVA; above it, the tax applies on entry. The old USD 200 threshold is history (Decreto 1474 of December 2025 replaced it), so a USD 120 order that used to arrive tax-free now comes with IVA attached. Customs duty is a separate question — genuinely US-made goods can still enter duty-favoured under the US–Colombia trade agreement, though that origin gets checked more strictly now. Practical takeaway: under USD 50, shop freely; above it, factor 19% into the real price before you click buy.

Why do I need to provide my Cédula de Ciudadanía (CC) or NIT to receive a parcel in Colombia?

Colombian customs registers every import against an identified person or business, and your cédula (or a company's NIT) is that identity. It lets DIAN process the import declaration, calculate any tax against the right person, and confirms the courier is releasing the package to its actual owner. That's why international platforms ask for it at checkout and couriers ask again at delivery or pickup. Two habits save you delays: always give your own document number, written exactly as registered — a mismatch between the order name and the ID is a classic cause of packages parked in limbo — and have the physical cédula ready when collecting from a branch. For gifts sent by family abroad, make sure the sender puts your full name as it appears on your document.

What other countries can I track parcels in with Parcel Monitor?

You may also want to explore tracking for these other destinations:

• Where's your United States parcel?

• Follow your shipment in Canada

• Got a parcel from Mexico? Track it here

• Track parcels going to or from Brazil

• Check on your Argentina delivery

• Your China orders, all in one place

Which other carriers can I track with Parcel Monitor?

These carrier pages are worth a look too:

• Check your DHL Express shipment

• FedEx updates in one place

• Waiting on UPS? Track it here

• Track your AliExpress Standard Shipping parcels

• Following a China Post delivery?