The names on the vans you actually see. Alongside Bangladesh Post and its EMS service, we follow the private couriers carrying the country's e-commerce boom — Sundarban Courier, SA Paribahan, RedX, Pathao Courier, eCourier, Paperfly and Steadfast among them — plus the international carriers flying orders in: DHL, FedEx, UPS and Aramex. Your Daraz order, the package your cousin sent from the UK, and a local courier delivery all sit in one timeline here. We track more than 1,000 carriers worldwide, so whichever logo ends up on your doorstep, drop the tracking code in and we'll follow it. If a package changes hands from an international carrier to a local one, we follow it through the switch.

It means your package has officially arrived in Bangladesh and is at the international mail hub in Dhaka — the Foreign Post Office — where all inbound postal packages are processed. This is where customs inspection happens: officers review the declared contents and value, and decide whether duty is owed. It's a standard stop on every international postal journey into the country, not a sign of trouble. Processing speed varies with volume; a stay of several days to a couple of weeks is common. If duty is assessed, you'll be notified — often via your local post office. Keep your tracking number handy and watch the timeline here: the next scan typically shows your package leaving Dhaka for your regional post office, which is when delivery gets close.

Because Bangladesh ties international deliveries to a verified person, not just an address. Showing your NID confirms you're the rightful recipient, protects against someone else claiming your package, and gives customs a record of who imported the goods — which matters if duty was assessed. It's the same logic banks use, applied to your inbox from abroad. Bring the original card when you collect from the post office; a photocopy alone often isn't accepted. If the package is addressed to a family member who can't go, ask the post office in advance what they accept — typically a signed authorisation plus copies of the addressee's NID alongside the collector's own. Having the tracking number and any notification slip with you makes the counter visit far quicker.

Here's the usual rhythm: after your package clears assessment at the Foreign Post Office, it travels to your local post office, and you're notified — by card, phone call or SMS — that it's ready. At the counter, you present your NID and the notice, pay the assessed customs duty and any postal charges in cash, and walk out with your package. The duty amount is written on the customs assessment attached to the package, so you can see exactly what was charged and why. If the figure looks wrong, you can query it before paying — politely ask for the assessment breakdown. Bring small notes, keep the receipt, and check the package before leaving the counter. If you can't collect promptly, go anyway or send someone authorised: post offices only hold packages for a limited period before starting the return process.

The gap between "arrived at Dhaka airport" and the next scan is one of the longest quiet stretches on this route — and it's rarely bad news. After landing, your package moves from the airline to the postal system, queues at the Foreign Post Office, and works through customs inspection. Very little of that generates public tracking events, so the timeline sits still while real progress happens off-screen. One to three weeks of silence is within the normal range, longer during Eid season or big overseas sales. We keep checking automatically, and the next scan usually appears when your package clears customs and heads to your local post office. If a month passes with nothing, ask your seller to file a trace from the origin post — international enquiries move faster when the sender starts them.

Your package doesn't give up after one confused lap of the neighbourhood — it goes back to the local post office or courier hub, and the delivery gets marked as attempted. What happens next depends on the carrier: many phone the number on the package (keep it reachable!), private couriers like RedX or Pathao usually retry once or twice, and Bangladesh Post typically holds the package for pickup at the post office. The fix is often one good landmark: addresses that lean on a well-known mosque, market or building name succeed where house numbers fail. If you're expecting something important, watch for the "attempted" scan on your timeline here — that's your cue to call the courier with directions rather than waiting for a second attempt that might repeat the first.

Not forever — post offices hold uncollected packages for a set period, and after that the return-to-sender machinery starts, which is slow, hard to reverse and painful for refunds. So treat any pickup notice as urgent: collect within days of being notified, not weeks. If you genuinely can't make it, send someone with a signed authorisation, copies of your NID and their own ID, or call the post office to ask about extending the hold — branches often have discretion if you explain. The costly mistake is assuming the notice can wait until you're passing by anyway. Your timeline here shows when the package reached the post office, so even if the paper card went missing from your letterbox, you'll know it's sitting there waiting.

Bangladesh applies real duties to imported goods, and a few things push the bill up fast. Electronics, cosmetics and branded clothing attract higher rates than books or documents. The assessment is based on the declared value — but if customs believes an item is under-declared, they can assess it at what they judge the market value to be, which is where surprise jumps come from. Multiple taxes also stack: customs duty, VAT and other charges get calculated together, so the total can look steep against the item price. If you think the assessment is wrong, ask for the breakdown at the counter and query it before paying — bring your purchase invoice or order confirmation as evidence of what you actually paid. And for the future: sellers who declare honestly and attach the invoice save you exactly this headache.

Absolutely — and this is where one timeline beats three websites. Orders from Shein, AliExpress or Amazon typically travel in relay: the platform's logistics arm (like Cainiao) handles the international leg, then hands your package to Bangladesh Post or a local courier for delivery. Each leg can have its own scans and sometimes its own tracking number, which is why the seller's page often goes silent halfway. Paste the number from your order confirmation into Parcel Monitor and we'll stitch the legs together — flight, customs at Dhaka, handover, local delivery. If a new local number appears after the handover, add it too and we'll keep both linked. Better yet, connect your Gmail and your order confirmations get picked up and tracked automatically, before you've even gone looking for the number.

First, don't assume the worst — most failed attempts are a closed gate, an unreachable phone or a rider who couldn't decode the address, not a lost package. Your package is now back at the local hub or post office waiting for round two. Move quickly: call the courier's hotline (or the rider's number if you have it) with your tracking code, confirm your address with a landmark, and agree when the retry happens. For COD orders, have the cash ready — a failed payment counts as a failed attempt. If it was Bangladesh Post, the package is likely waiting for pickup at your post office rather than being redelivered, so bring your NID and the notice. Retries aren't unlimited; after a couple of misses, the return process starts. The "attempted" scan on your timeline is your signal to act the same day.

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