That pairing is expected — what you’re seeing is the tail end of a corporate merger rather than a mix-up. TNT was acquired and absorbed into FedEx, and the networks have been combined, so shipments booked as TNT now move through FedEx systems and report there. Retailers and senders often still say TNT in their confirmations because their own systems weren’t updated, which is what produces the confusing pairing. Nothing about your shipment changed hands unexpectedly. Practically, FedEx is now the name to use for enquiries, claims and delivery arrangements.

Generally yes for reasonably recent shipments, since the numbers themselves carried over into the combined system. Where to enter it is the part that trips people up: the old TNT pages redirect or return nothing in many markets, so FedEx’s own tracking is the direct route. Pasting it here works too, and saves you deciding — we recognise both formats. If a number comes back empty in every place you try, the likeliest explanations are that it’s old enough to have aged out, that a character was mistyped, or that your sender gave you an internal reference rather than a carrier number. The sender can settle that last one quickly.

System migrations do produce gaps, and a shipment moving during one can go a few days without visible updates while its record moves between platforms. Frustrating, but usually harmless. Before assuming the worst, try the number on the current FedEx tracking as well as wherever you originally checked, because the record sometimes exists in one place and not the other. If the shipment was genuinely in transit, expect the entries to reappear once it hits its next handover point. When a week passes with nothing anywhere, ask the sender to raise it — they hold the account and can get a straight answer that a receiver often can’t.

FedEx’s, in practice, even when the number and the branding say otherwise. The combined operation reports through FedEx systems, so the entries you read are generated there regardless of which name appeared on your shipping confirmation. That matters mainly for knowing where to go next: the contact routes, claims processes and delivery-change options that apply are FedEx’s. Where the record covers a shipment that began before the changeover, you may see a mixture of older and newer entry styles in the same list — also normal. Read it as one continuous record under a new owner rather than two systems disagreeing.

Usually it names the process rather than the company, which is less helpful than it sounds. Entries mentioning clearance, held by customs or awaiting payment tell you the stage but not who to call. In practice, clearance is handled by the carrier currently holding the shipment, which since the merger means FedEx even on a shipment still carrying a TNT number. If money is owed, the request comes to you directly by email or text — verify it on the carrier’s own site rather than through a link, since fake customs demands are common. If a document is needed instead, that usually has to come from the sender, so forward the request to them promptly.

Older numbers are the likeliest to fail, and age is usually the reason rather than the rebrand. Carriers retire tracking records after a period, so a number from a year or two ago may return nothing even though the shipment was delivered without incident. Try it here first, since we cover formats across more than 1,000 carriers and will find a record if one is still published anywhere. If you need proof of an old delivery for a claim or an expenses process, the sender is the better route — account holders can often retrieve records that public tracking no longer shows.

That’s the shortcut, and it’s the main reason this page exists. Rebrands leave people bouncing between an old site, a new one, and a retailer page that contradicts both. Paste whatever number you’re holding and we identify the format and show what’s actually published, without you needing to know which company owns which name this year. It also covers the common case where a shipment passes between carriers en route: add both numbers and they join into one continuous record. Alerts then tell you when something moves, which beats checking a site that may no longer be the right one.

You may also want to explore tracking for these other destinations:

• Track parcels going to or from Netherlands

• Check on your Great Britain delivery

• Your Germany orders, all in one place

• Waiting on something from France?

• Keep an eye on Italy deliveries

• Tracking made easy for Australia

These carrier pages are worth a look too:

• DHL Express updates in one place

• Waiting on SkyNet Worldwide Express? Track it here

• Track your Yamato Japan parcels

• Following a Rincos delivery?

• FedEx tracking, step by step

• See where your UPS package is