ZTO Express Tracking
Follow Every ZTO Express Parcel with Parcel Monitor
Paste the number — we're on it!
Drop in your ZTO Express tracking number — we'll follow your parcel through customs and to your door!
Track your parcel here
Track your parcel here
Join 1m+ users in simplifying their delivery experience
1.5m+
Users
2m+
Deliveries Tracked Monthly
1,000+
Carriers Supported
62k+
Retailers Supported
170+
Countries
FAQs About ZTO Express Parcel Tracking
What is ZTO Express and what services do they offer?
ZTO Express is one of China's largest courier companies, founded on 8 May 2002 in Tonglu County, Zhejiang, by Meisong Lai and fellow couriers from the famous 'Tonglu gang' that built much of China's express industry. Now headquartered in Shanghai, ZTO grew rapidly on the back of Taobao and Tmall e-commerce flows and has ranked first in China by parcel volume for nine years running, delivering tens of billions of parcels a year. It listed on the New York Stock Exchange in 2016 and is dual-listed in Hong Kong. Services span domestic express, cross-border shipping, fulfilment and supply chain solutions. You can follow your ZTO Express parcel on Parcel Monitor by entering the tracking number.
How can I track a ZTO Express package on Parcel Monitor?
Keeping tabs on a ZTO Express delivery has never been simpler than this. Live ZTO Express updates sit right next to your other parcels in Parcel Monitor — no more bouncing between carrier websites or different apps. Whether you reach for your phone or your laptop, you can check on your ZTO Express shipment anytime in the same friendly dashboard. You'll also receive email alerts whenever your parcel's status changes, keeping you in the loop without lifting a finger. And if your shipping confirmations land in Gmail, just connect your account and we'll pick up your ZTO Express tracking numbers for you automatically. This way, you can relax knowing all your deliveries — your ZTO Express parcel included — are organised and easy to follow in one place.
How do I find my ZTO Express tracking number?
Start with the shipping confirmation email from the seller — ZTO Express numbers look like Typically a 12-15 digit numeric waybill number issued at booking and are normally paired with a 'track your order' link. Can't find the email? Head to the seller's site, open the order in your account history, and the ZTO Express tracking number will be displayed there. For self-shipped parcels, the ZTO Express receipt from the drop-off point or pickup is where the tracking number lives — keep it handy. To avoid the email hunt forever, hook up Gmail to Parcel Monitor and we'll find ZTO Express tracking numbers in your shipping confirmations automatically.
How long does ZTO Express usually take to deliver?
On domestic routes, ZTO Express typically takes 1-3 business days within mainland China from pickup to delivery, with express options shaving time off if you've paid for them. International ZTO Express routes usually take 3-10 business days via ZTO International and partner networks, plus a customs buffer of 1–5 days at the destination depending on how quickly the parcel clears. Watch the calendar: Black Friday, Christmas, Lunar New Year and Diwali all add pressure to ZTO Express's network and can stretch delivery times. Parcel Monitor's live tracker gives you the realistic ETA because it's based on real-time scans, not the optimistic estimate flashed at checkout.
Where does ZTO Express deliver?
You'll find ZTO Express delivering across Mainland China nationwide; international reach to major markets in Asia, Europe, the Americas and Oceania. Beyond that, they work with Operates own franchise network in China; works with local posts and couriers internationally to extend the network. On Parcel Monitor, paste your number and we'll follow it across every carrier involved — no need to know which one's handling the current leg.
What do common ZTO Express tracking statuses mean?
Knowing what each ZTO Express status means saves a lot of guessing — here's the rundown. Ordered is the very first step — your order is logged and the label is generated, though the parcel is still with the seller. In Transit simply means the parcel is on the move within ZTO Express's sorting and transport network. When you see Out for Delivery, the parcel is sitting in a delivery van currently working its way through your area. Delivered confirms the handover has happened, whether to you directly or to your nominated drop point. To Collect means the parcel is sitting at the carrier's pickup location, waiting on you. Pending appears when the parcel's between scans — common during weekends, holidays, or long transit legs.
Why isn't my ZTO Express tracking updating?
No new scans for days can really get into your head, especially with a parcel you're eagerly waiting for — you're not alone in this. Most stuck-looking parcels turn out to be perfectly fine — quiet doesn't equal lost, even when the wait feels endless. Cross-border parcels especially can sit quietly in customs or between countries for a week or more between scans. First move: pull up the tracking and look at the last scan date. A few days quiet on a long route is fine; over two weeks deserves a follow-up. Domestic silence over a week, or international over 2-3 weeks, is the right moment to contact ZTO Express customer service and ask for a trace. Through all of it, Parcel Monitor stays on alert — push notifications will deliver the next update straight to your phone.
What should I do if my ZTO Express parcel is lost?
Dealing with a possibly-lost parcel is genuinely stressful — let's walk through the right steps together so you have a plan. The reassuring reality: the vast majority of parcels people fear are lost turn up within a week or two of the worry. Study the most recent tracking event closely. Where was it scanned, and how long ago? That combination usually answers whether to wait a bit longer or to escalate. Past the reasonable wait window, the next move is ZTO Express customer service. Hand over the tracking number and ask for a parcel trace — their internal team can run that with deeper data than you have access to. If the loss is confirmed by ZTO Express, the seller owns the carrier relationship from here. They're responsible for compensation under most consumer-protection laws. Save the ZTO Express tracking history as screenshots before too much time passes. They're your evidence layer for any formal claim later, and they save you a lot of explaining. Parcel Monitor stays on the ZTO Express tracking even when the carrier appears to have given up — push notifications fire on any new scan.
What should I do if my ZTO Express parcel is marked delivered but didn't arrive?
Reading 'delivered' on your ZTO Express tracking while staring at a bare front step is genuinely confusing, and you're far from alone in that. Front step first, then side gate, garage, and any nook out of view from the street — drivers often choose the most weather-protected spot they can find. ZTO Express tracking history is more informative than people expect — a delivery photo or location description sits in there fairly often, saving a longer hunt. Ask everyone at home if anything was accepted earlier, and do a quick round of the closest neighbours — most 'missing' parcels surface this way. It pays to wait 24 to 48 hours before doing anything more — premature 'delivered' scans happen, and the parcel often surfaces within that window. If the parcel still hasn't surfaced after that, contact the seller — they have the direct relationship with ZTO Express and can open a formal investigation on your behalf. Keep a screenshot of the tracking history handy for the conversation — Parcel Monitor keeps watching the tracking from this end either way.
Can I track multiple ZTO Express parcels in one place?
Yes — a single Parcel Monitor dashboard holds all your ZTO Express parcels together with deliveries from every other carrier in the mix. Add numbers by hand if you've only got one or two, or sync Gmail and we'll detect ZTO Express tracking numbers in shipping emails automatically. Each ZTO Express parcel updates itself as scans land, so the dashboard always reflects the latest movement across all your shipments. There's no upper limit on how many parcels you can track at once — especially handy during Black Friday, Singles' Day, or any peak shopping window.
Which other shipping companies does Parcel Monitor cover?
Other carriers worth saving, all tracked the same simple way:
Want to track parcels by country or globally?
If you ship across borders, you'll like our country and region pages. A few to get you started:
Your easy-to-use tracking solution for ZTO Express parcels
Every ZTO Express parcel on one dashboard
ZTO Express moves cross-border parcels through customs, ocean or air freight, and local last-mile networks. With Parcel Monitor, every ZTO Express shipment lands in your dashboard scan by scan, including the moment the parcel hands off to a local carrier at the destination. Paste the tracking number once and we follow every leg automatically — no separate logins, no juggling between tracking pages.
Live alerts mean you never miss a ZTO Express status change
You know that small thrill when a notification pops up saying your parcel just moved? That's what this is about. Flip on email or push notifications and we'll send a quick note every time your ZTO Express parcel reaches the next stage: picked up, moving, out for delivery, finally delivered. Pick your alert moments in the notification settings — every event, just the key ones, or only the final delivery.
Connect your Gmail to skip the typing on every ZTO Express parcel
Here's where Parcel Monitor really earns its keep. Hook up your Gmail to Parcel Monitor and every ZTO Express shipping email that arrives gets turned into a live tracked parcel automatically — completely hands-free. We catch the tracking numbers the moment the emails land, add the parcels to your tracker, and start the live updates rolling in straight away. After that, you won't have to do a thing.
Like having a tracking buddy in your corner for every ZTO Express delivery
Picture a tracking buddy who keeps an eye on every parcel you're expecting — that's the role Parcel Monitor plays for you. Each of your ZTO Express parcels lines up in one tidy view alongside everything else, tracked end to end from origin to your front door. Some people like to check in; others prefer to be told. Parcel Monitor does both — open the dashboard from anywhere or set alerts to bring updates to you. Either way, the worry of 'where's my parcel?' fades into the background, because we're handling the watching for you. Just a tracking buddy for every ZTO Express shipment you're waiting on, helping you stay in the loop until it arrives safely.
