What is Top Delivery and what services do they offer?

Top Delivery, properly TopDelivery, is a Russian e-commerce courier founded in 2011 and headquartered in Moscow. The business was built specifically around the needs of online retailers — fast door-to-door delivery, pick-up point options, cash-on-delivery and returns handling — and now reaches more than 1,800 settlements across 60-plus regions of Russia. It offers same-day service in Moscow and next-day in St. Petersburg. TopDelivery was acquired by Beta pro in November 2019 for around US$7 million and claims a 99.98% on-time delivery rate. You can follow your Top Delivery parcel on Parcel Monitor by entering the tracking number.

How can I track a Top Delivery package on Parcel Monitor?

Watching your Top Delivery parcel make its way to you is refreshingly stress-free with Parcel Monitor. Top Delivery scans appear live in Parcel Monitor right next to your other deliveries — one screen, one list, no detective work. Whether you're on your phone or desktop, you can check your shipment's progress anytime in one simple spot. Email alerts are there if you'd rather have updates come to you — they pop into your inbox the moment your Top Delivery status changes. If you're a Gmail user, connect it once and your Top Delivery parcels will turn up in Parcel Monitor on their own, no manual entry needed. Across every Top Delivery status change and every other carrier you're using, Parcel Monitor keeps your deliveries organised and stress-free.

How do I find my Top Delivery tracking number?

Start with the shipping confirmation email from the seller — Top Delivery numbers look like Typically a numeric or alphanumeric order/reference number issued by TopDelivery at booking and are normally paired with a 'track your order' link. Backup option: log in to the merchant's website and open your order details — the Top Delivery tracking number is almost always shown alongside it. Posted it at a Top Delivery access point? The tracking number is on the receipt they printed when you handed the parcel over. Connect Gmail in two clicks and Top Delivery tracking numbers start surfacing on their own — Parcel Monitor pulls them straight from shipping emails.

How long does Top Delivery usually take to deliver?

Domestic Top Delivery parcels normally arrive in Same-day in Moscow; next-day to St. Petersburg; 2-5 business days to regions — big cities trend faster, while remote addresses can stretch the timeline slightly. For international routes, plan on Limited — primarily a Russian domestic operator via Top Delivery, plus the standard 1–5 day customs window once the parcel reaches the destination country. Black Friday, Cyber Monday, Christmas, Lunar New Year, Diwali — these peaks add days to most carrier networks, and Top Delivery is no exception. Track live on Parcel Monitor for a realistic ETA — scans drive the timeline, so it reflects how the parcel is actually moving in real time.

Where does Top Delivery deliver?

You'll find Top Delivery delivering across Russia — 1,800+ settlements across 64-70 regions. Beyond that, they work with Operates its own courier fleet and pick-up point network across Russia to extend the network. On Parcel Monitor, paste your number and we'll follow it across every carrier involved — no need to know which one's handling the current leg.

What do common Top Delivery tracking statuses mean?

These are the Top Delivery statuses you'll see most often, decoded so you know exactly where things stand. Ordered simply means the label is created and Top Delivery has been told to expect the parcel — pickup hasn't happened yet. In Transit is the broad 'moving through the network' phase, often broken up by hub-arrival scans along the way. Out for Delivery = the parcel left the local depot this morning and the courier is making their rounds. Delivered confirms the handover has happened, whether to you directly or to your nominated drop point. To Collect signals the parcel is awaiting collection — head to the listed pickup point with ID to retrieve it. Pending is the gentle 'we're waiting' status — the parcel exists in the system but no new scan has happened yet.

Why isn't my Top Delivery tracking updating?

The 'no recent activity' on a Top Delivery parcel is hard not to worry about, even though it's rarely a sign of real trouble. The most common cause of tracking silence is simply the gap between scans — your parcel is almost certainly still on its way. Customs holds, weekend transit, and long-haul travel are the usual culprits — none of them generate new scans on their own. Practical first step: open the Top Delivery tracking, note the date and location of the last scan, and judge whether that's reasonable for the route you're expecting. If the gap stretches beyond 7-10 working days for domestic, or 20+ days for international, reach out to Top Delivery with your tracking number and request a formal trace. In the meantime, leave Parcel Monitor running — we ping you the moment any new scan event appears on the parcel.

What should I do if my Top Delivery parcel is lost?

Few things knot the stomach like a Top Delivery parcel that seems to have vanished — we hear you, and we'll walk through the next steps together. Genuinely lost parcels are rare — most 'lost' status is really 'silent transit' that resolves on its own in a week or two. Examine the last scan event in detail. Its timestamp and location are the single most useful piece of information you have right now. When silence has stretched too long, contact Top Delivery customer support with the tracking number. They can pull internal scans and open a formal investigation that you can't initiate yourself. Once a loss is officially confirmed, switch your attention to the seller. Their contract with Top Delivery covers the claim, so they handle the refund or reshipment on your behalf. It pays to document everything as it happens. Keep screenshots of the Top Delivery tracking history because the seller and any insurer will ask for them, and they're harder to dig up later. Parcel Monitor doesn't write off a quiet parcel — push alerts fire on any new scan from Top Delivery, even after a long silence.

What should I do if my Top Delivery parcel is marked delivered but didn't arrive?

Reading 'delivered' on your Top Delivery tracking while staring at a bare front step is genuinely confusing, and you're far from alone in that. Front step first, then side gate, garage, and any nook out of view from the street — drivers often choose the most weather-protected spot they can find. Have a proper look through the Top Delivery tracking events — there's often a delivery photo or a one-line description of where the parcel was placed. Ask everyone at home if anything was accepted earlier, and do a quick round of the closest neighbours — most 'missing' parcels surface this way. It's not unusual for 'delivered' to be recorded a touch early, so a 24 to 48 hour buffer is sensible before you start raising things formally. When the parcel still isn't accounted for, the merchant is the right contact — they're set up to open claims with Top Delivery and arrange replacements or refunds. Tracking screenshots make the seller conversation smoother — and Parcel Monitor will keep flagging any new movement on the parcel.

Can I track multiple Top Delivery parcels in one place?

Absolutely — and it's exactly what the Parcel Monitor dashboard is built for, with Top Delivery parcels stacked alongside every other carrier you use in a single view. Two routes: manual paste, or connect Gmail and let Parcel Monitor find Top Delivery numbers in your inbox and add them to the dashboard on its own. Real-time scan updates arrive per parcel, meaning your full Top Delivery fleet — and everything else — stays current without manual checking. No restrictions on parcel count — particularly welcome when Black Friday, the January sales, or back-to-school shopping has the dashboard filling up fast.

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What other countries can I track parcels in on Parcel Monitor?

Want to track by destination instead of carrier? Try these country and region pages:

• Check the status of your shipment to Russia

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• Where's your parcel in Europe?

• All your parcels from around the world, tracked together