Track Your SpeedPak Parcels in One Place
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Track your parcel here
Track your parcel here
Carrier Information
SpeedPak
SpeedPAK is eBay's cross-border shipping service, launched in March 2018 and operated by Orange Connex, a China-based company formed as an eBay joint venture. It has offices in Shanghai, Berlin, London and Sydney, with warehousing in Australia, the UK, Germany and the United States.
Overview
- Headquarters
- China
- Website
- SpeedPak Website
- Contact
- +44 808 189 0571
A quick look at what SpeedPak covers
150+
Countries reached by SpeedPak
10,000+
Cross-border sellers ship with SpeedPak
How SpeedPak Tracking Works
Tracking number
SpeedPAK is eBay's own cross-border shipping programme, run by Orange Connex, so the number arrives with your eBay order rather than from a courier. You'll find it in your eBay purchase history against the order.
Numbers commonly begin with EE. eBay also documents numbers starting EX and EM, and some trackers report ES as well — so don't be thrown if yours doesn't start the way you expected. Orange Connex runs the official tracker and will take up to 30 numbers at once if you're following a batch.
Tracking status
SpeedPAK's status wordings are unusually internal-sounding, and a…
few of them mean less than they appear to:
Order Received — the order data has arrived; the parcel hasn't been collected yet
Pickup Task Completed — collected from the seller
Consolidation Center Departure — left the consolidation warehouse in the origin country
Export Custom Declaration Completed — export paperwork cleared
Handover Manifest Send — a data file was transmitted; nothing physical happened
Waiting for International Transport — consolidated and waiting for a flight or vessel
Port Departure / Destination Port Arrival — the international leg
Import Custom Clearance Completed — through customs at your end
Post Receiving Scan (A-SCAN) — your national postal service has accepted the parcel
'Waiting for International Transport' is the one that stalls longest — a parcel can sit there for days while a load fills. And 'Handover Manifest Send' reads like movement when it's only paperwork.
Supported services
The classic China, Hong Kong and Taiwan services, as eBay names them at checkout:
Economy SpeedPAK — 10 to 15 business days
Standard SpeedPAK — 8 to 12 business days
Expedited SpeedPAK — 5 to 9 business days
SpeedPAK now also runs from other origins — the UAE, Singapore, Malaysia, Lithuania, Latvia, the Czech Republic and Bulgaria — under names like 'eBay SpeedPAK – Ship Via DHL' or 'Ship Via FedEx'. Those behave differently: the named integrator carries the parcel all the way, so tracking stays complete to the door. There's also a Japan-origin Economy service delivering to the US, UK, Germany and Australia with full-route tracking.
When the tracking goes quiet
For the China-origin services, delivery is completed by your national postal service — USPS in the United States, Royal Mail in the UK, and the local post elsewhere. You won't be given their tracking number; the SpeedPAK number stays your only reference.
That's why tracking things out after the 'Post Receiving Scan' event. From that point the parcel is in your postal service's hands, and SpeedPAK may show little until a final delivery confirmation.
Common Questions About Speedpak Tracking
Your national postal service handles the last leg in most countries — USPS, Royal Mail, Australia Post, Canada Post and their equivalents — though in some markets a local courier does it instead. SpeedPAK’s role is the part you don’t see: collecting from the seller in China, consolidating, flying it out, and getting it through customs at the other end. After that, your package joins a domestic network like any ordinary item of post. That distinction matters for practical questions, because a missed delivery, a collection point or a redelivery request belongs to the local carrier rather than to SpeedPAK. Watch your timeline for a local number appearing — that’s the handover.
There isn’t a consumer support line worth hunting for, and that’s by design rather than an oversight. SpeedPAK works for eBay and for sellers, so its customers are businesses, which leaves buyers without a direct way in. The good news is you don’t need one. eBay is your escalation path: open the order in your purchase history and use the help options there, which put pressure on the seller and, when needed, bring eBay itself into the conversation. Your seller is the other route, since they can raise an enquiry where you can’t. And for anything about the delivery once it’s in your country, your local postal service will talk to you directly.
Keep your eye on that clock, because it matters more than the tracking does. eBay’s money-back guarantee gives you a window to report a problem, and it’s tied to the estimated delivery date rather than to how the journey is actually going — which means a slow package can quietly eat most of your protection before you notice. The safe habit is to find the last date you can open a case as soon as you see a delivery running late, then work backwards from it. Once the estimate has passed and nothing has arrived, you’re entitled to report it even if tracking still shows movement. Reporting doesn’t cancel the delivery or accuse anyone — packages regularly arrive afterwards and cases close happily. What can’t be undone is letting the window lapse while waiting politely.
Open it when the estimated delivery date has passed and your protection window is getting close, rather than when your patience runs out. Those feel similar but they’re not: patience is about you, the deadline is about your money. A practical order of operations is to message the seller first, since a reasonable one will either give you real information or offer a resolution, and that conversation often ends it. If there’s no reply within a few days, or the reply is simply “please wait”, escalate through eBay’s own process before the window shuts. Don’t be talked into waiting past the deadline as a favour — once it lapses, the platform’s protection goes with it and you’re relying on goodwill alone.
It is, and it’s the trade-off that makes this shipping cheap. Packages are gathered at a warehouse until there’s enough volume to fill a load, so yours waits for the batch rather than travelling the moment it’s collected. Several days are ordinary, longer around sale periods, and considerably longer around Chinese New Year when the whole system pauses. What you want to see next is a departure or export scan, which tells you the batch has moved. Until then the stillness is genuinely just waiting rather than a fault. Judge it by whether the timeline eventually moves rather than by the length of the pause — and keep that protection deadline in the back of your mind.
For most buyers these days it’s collected at checkout, since eBay now charges tax on imports at the point of sale in many countries, and when that’s happened your package usually clears without a further bill. Check your order confirmation for a tax line, because that’s your evidence if anyone asks for money later. Where tax wasn’t collected, your local postal service assesses it on arrival and asks you to pay, generally adding a handling charge of its own, and the package waits until that’s settled. Treat payment requests arriving by text with real caution: fake customs messages are extremely common, and the safe move is always to check your own tracking rather than following a link someone sent you.
That’s the handover to your local postal service, and it’s the normal shape of this journey rather than a fault. The SpeedPAK number covers the Chinese and international legs, then your national post issues its own number for domestic delivery, and the two records live on separate systems — which is why the first one appears to freeze at exactly the moment you want news. Find the local number on your eBay order page and add it here beside the original. We’ll link them so the trip reads as one continuous story instead of two disconnected fragments. If no local number has appeared a week after the arrival scan, ask the seller to check from their side.
Returns don’t travel back along the same route, so don’t post anything to the address on the package. Start in eBay’s returns process instead: open the order, request a return, and follow whatever route the seller and eBay agree between them. For low-value items from China, sellers very often offer a partial or full refund without wanting the item back, simply because international return postage costs more than the goods. If a return is required, check who’s paying before you post, use a trackable service, and upload the number to the case — eBay’s process runs on that number and refunds stall without it. Keep everything inside the case rather than settling things by private message.
Yes, and it saves the copy-paste routine entirely. Sign in with Google, connect your Gmail, and eBay confirmations get spotted as they arrive, so purchases appear in your list without you fishing numbers out of emails. It’s particularly useful on this route, where a single order can produce two numbers weeks apart and the second one arrives quietly enough to miss. Everything stays in one place alongside whatever else you’re waiting on, with alerts when things move. Tracking itself is free and works without an account — connecting Gmail is simply the version that stops you having to think about it.
You may also want to explore tracking for these other destinations:
Customer Reviews
Delivery window was accurate to the hour — rare and appreciated.
Great tracking experience. Package arrived safely and on schedule.
Delivered without issue, though the estimated date shifted twice along the way.
Driver double-checked the address before leaving. Small thing, but it mattered.
Chatbot support just looped the same generic message no matter what I typed.
Your easy-to-use tracking solution for SpeedPak parcels
Track SpeedPak parcels in one place
SpeedPak moves cross-border e-commerce shipments from China — common on eBay and AliExpress orders. With Parcel Monitor, every SpeedPak shipment lives on the same dashboard as anything else you're tracking. Drop in the tracking number and we pull live updates from SpeedPak and the destination's local carrier.
Auto-detect SpeedPak tracking numbers
Paste any tracking number into Parcel Monitor and we identify SpeedPak automatically. Cross-border handovers stay continuous in your tracking view.
Real-time updates that survive very long quiet stretches
SpeedPak Economy can have very long quiet stretches between scans. Switch on push notifications in the Parcel Monitor app and you'll get pinged the moment something changes.
