Boost your Brand with Free Global Order Tracking on Shopify
Boost your Brand with Free Global Order Tracking on Shopify
Delivery experiences designed by experts for Shopify merchants worldwide. Grow your brand with a personalized tracking and notifications experience - unlimited orders, entirely free. From order to delivery, our notifications and tracking page are tailored to provide the best customer journey.
Delivery experiences designed by experts for Shopify merchants worldwide. Grow your brand with a personalized tracking and notifications experience - unlimited orders, entirely free. From order to delivery, our notifications and tracking page are tailored to provide the best customer journey.
FREE Global Delivery Tracking
Unlimited Parcels | Zero Cost | Available Worldwide
11
Order Notifications
170+
Countries
2M+
Parcels Tracked Monthly
What We Offer You
Reduce cost on "Where is my order?" requests, all while growing your brand
Automated Shipment Notifications
Immediately enable a fully branded delivery experience after checkout with fully branded email updates on every delivery.
Branded Tracking Page
Boost customer engagement and drive traffic to your store with our branded tracking page - showcasing order items, campaign banners, social media channels and more.
5-Minute Set Up
Self-serviced installation via the Shopify App Store, no technical skills required. Free up time to focus on what’s important: boost sales and grow your brand!
Frequently Asked Questions (FAQs)
Questions? Just find the answer below!
You can find the most commonly asked questions and answer about the Parcel Monitor Track & Notify app here. Can't find the anwser you're looking for? Don't worry, we're here to help. Just reach out to us via email or our live chat in the app.
Getting Started
Is Parcel Monitor really free? What about a shipment limit?
Yes, Parcel Monitor is completely free, and there are no plans to introduce any fees in the future — it will remain free. Additionally, there is no shipment limit, and there won’t be one. You can track as many shipments as you need without any restrictions. We stand by our commitment to keeping the app fully accessible and unlimited. If you have any further questions about this, please don’t hesitate to reach out to us via live chat.
How does Parcel Monitor work?
Parcel Monitor Track & Notify automatically syncs your orders (incl. tracking number and carrier) from the Orders section of your Shopify admin via webhook. When you first install the app, we automatically sync your recent orders so that you can answer any customer inquiries and get a birds-eye overview of your shipment data.
What do I need to do in order to get started?
Getting started is easy! Simply turn on your customer notifications to keep them informed about their shipments. Then, customize your tracking page to showcase your branding, add social media links, and create opportunities for post-purchase campaigns that drive brand growth and increase revenue. This takes only a few minutes and you’re on your way!
How are my orders tracked?
Our app automatically retrieves tracking details from supported carriers. We currently support over 400 major carriers worldwide, ensuring your orders are tracked accurately and efficiently across the globe. If one of the carriers you work with is not supported, don't hesitate to contact our support team via live chat and we will make sure to pass it on to our tech team.
Notifications
How do the shipment notifications work?
Parcel Monitor Track & Notify automatically sends shipment notifications to your customers based on 11 key shipment status updates. These statuses are best-practice updates based on the in-depth knowledge of our experts and validated with hundreds of companies. The notifications keep your customers informed about the progress of their orders, enhance your brand visibility, improve the customer post-purchase experience, and drive more repeat sales through intelligent marketing channels. It’s a win-win for you and your customers.
Which shipment update notifications are sent?
Our notifications are based on extensive research with thousands of consumers and hundreds of merchants. We've identified the 11 most critical shipment updates that significantly reduce WISMO requests and boost customer satisfaction. These notifications include: Order Confirmation, Shipment Confirmation, In Transit, Customs, Out for Delivery, Successfully Delivered, Parcel Dropped off for Collection, Parcel Collection Reminder (48 hrs), Failed Delivery Attempt, Shipment Delayed, Return to Sender. These ensure customers stay informed at every stage of their order’s journey.
Tracking Page
Which elements on the tracking page can I customize?
You can upload a header and footer image, with the footer image including a URL redirect (perfect for promoting ongoing sales or new product launches). Additionally, you can link your social media channels like TikTok, Instagram, Facebook, and YouTube. You can also provide links to your website and customer support email for a seamless customer experience. This customization boosts brand visibility, keeps customers informed, and provides valuable upsell opportunities during post-purchase engagement.
What are some best-practice tips to customize the tracking page?
Ensure your tracking page reflects your brand’s identity by incorporating your logo and brand colors, ideally at the top. A consistent brand experience builds trust and helps customers feel more connected to your store. Make sure to link your social media channels as this can provide additional visibility to your brand. The social media preview will make the tracking page more colorful as well as help customers to take a look behind the scenes. Lastly, make sure to keep your campaigns you want to promote up-to-date, whether it’s an ongoing sale or a new product launch.
