Apex Insight: IKEA to Launch Parcel Lockers in London

Mar 10, 2022

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IKEA is introducing a new click & collect parcel locker service in collaboration with Shift And Access Self Storage. At present, there are already two pilot sites underway, with three still in the planning phase. If successful, the lockers will be installed in 20 locations across London by the end of 2022. The service will be open to customers within 45 km of a parcel locker and it will be free for orders over £200.

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The trial comes as part of a planned £1 billion investment into fulfilment and delivery over the next three years. There will also be an Oxford Street store and a Dartford Customer Distribution Center that allows for 24/7 deliveries. The new fulfilment center will also enable 60% of last-mile deliveries into London to be emissions-free, bringing the company one step closer to its goal of 100% zero-emission home delivery by 2025.

“Everything we do starts with our customers. Over the next three years, we will continue to transform as we respond to their needs and dreams, today and tomorrow. As one of the most innovative and exciting markets in the world for retail and e-commerce, we will step into our omnichannel investments in London with a simple goal: to become more customer centric, so that people can shop with us for a better, more sustainable life at home,” said Peter Jelkeby, Country Retail Manager and Chief Sustainability Officer at IKEA UK & Ireland.

Source: IKEA trials parcel lockers in London

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