Charged Retail: Hermes UK Bolsters International Division to Meet E-commerce Demand

Feb 08, 2022

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As e-commerce continues to thrive after the pandemic, Hermes UK has allocated £11 million to bolster its international division. The delivery company has set up 3 dedicated facilities; a 140,000 square feet centre in Essex, a 80,000 square feet one in Heathrow and another one based in Utrecht. These facilities will handle a wide range of end-to-end services including inbound, outbound and reverse logistics.

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As part of the investment, Hermes UK has created more than 150 jobs, ranging from warehousing to managerial roles. Malcolm Barrell, who has 35 years of experience, will serve as the company’s Managing International Director, reporting directly to CEO Martijn De Lange. The newly appointed Director of International, Ed Ayyad, also comes with 15 years experience in the industry.

Apart from the physical infrastructure investment, Hermes also uses technology to optimize its operation process. They recently launched a powerful fulfillment platform which has the ability to fulfill orders both domestically and internationally. The platform is connected to any website or marketplace and is supported by a new international tracking AP that allows customers to access full parcel tracking.

According to CEO Martijn, this move of Hermes is incredibly important for maintaining its top position in the market:“This is about taking our existing international proposition and elevating it to create a best-in-class solution for our clients that enables us and them to maximise the opportunities that are being created by the fast-growing international e-commerce market.”

Source:  Hermes UK bolsters international division amid ecommerce boom

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