PPTI: FedEx Freight Introduces New Returns Service for Large Online Purchases

Jan 11, 2023

(Image Source: FreightWaves)

FedEx Freight, a division of FedEx Corp, has extended its FedEx Freight Direct e-commerce offering for returns of large and bulky products for residential and commercial customers. FedEx Freight Direct currently serves 90% of the contiguous United States with their label-free 'Standard Pickup' service, and almost 100% of the United States with their 'Basic Pickup' and 'Basic by Appointment Pickup' options.

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FedEx Freight invests in technology that gives clients improved shipment visibility, real-time estimations for scheduling and pickup status, and flexible two-hour pickup windows to provide enhanced service. Customers have the option to get updates by email or text message.

Bonnie Voldeng, Vice President of FedEx Freight Direct, stated, "We wanted to streamline the process for our clients and their customers. Similar to our delivery service levels, we've built a returns solution that streamlines the process for all parties, gives more visibility, eliminates the fuss of label printing, and enables flexible two-hour collection windows. These are just a few instances of how FedEx Freight Direct adds value and improves the entire customer experience."

FedEx Freight Direct provides simpler pricing and three service options for return shipments:

Standard Pickup: Ground-floor front or rear door or garage pickup; no appointment necessary; delivery confirmed by picture capture; delivery verified visually.

Standard Appointment Pickup: Pickup from a ground-level front or rear entrance or garage; appointment window of two hours and photo capturing.

Standard Door-to-Door Pickup: Door-to-door pickup from the first room on the ground floor of a residence or company, with a two-hour scheduling interval.

Source: FedEx Freight launches enhanced returns service for bulky e-commerce items

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