In the dynamic realm of e-commerce, the timeliness of deliveries forms the cornerstone of customer satisfaction and is instrumental in securing repeat business. The effectiveness of a delivery is often gauged by its success rate, which measures the percentage of shipments that are delivered on time and without any complications.

A pivotal metric in this evaluation is the First Attempt Delivery Rate (FADR), which is defined as the number of successful deliveries made on the first attempt without any delays or issues. A high FADR not only accelerates the supply chain but also reduces operational costs and enhances customer relations, ultimately bolstering a company’s reputation in the market.

Looking back, 2023 has been a standout year for advancements and challenges in global logistics networks. As e-commerce relentlessly expands across the globe, recognizing the regional nuances in delivery success rates is essential for businesses striving to refine their supply chains and elevate the customer experience. With that in mind, this article explores the top performers in delivery success across various regions, providing key insights into the strategies and infrastructures that have set them apart.

Our Data Methodology

Our benchmarking and carrier performance measurement involves the collection of billions of anonymized data points from more than 170 countries annually. We harness data from millions of parcels spanning 1,045+ carriers globally - tracked by real consumers across all industries. 

To continue reading

Sign Up for FREE

JOIN THE COMMUNITY

Unlimited access to exclusive data insights

Be in the know of the hottest events

Receive weekly roundup of latest industry news