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Top Artificial Intelligence & Machine Learning Strategies in E-Commerce Logistics

May 09, 2023

In today’s technology era, artificial intelligence (AI) and machine learning (ML) are powerful tools to help humans in all fields. The role of AI and machine learning in e-commerce is particularly indispensable. But what does AI or ML really mean?

What is Artificial Intelligence?

AI refers to machines that can perform tasks requiring characteristics of human intelligence, such as language, image and sound recognition, planning, learning, and problem-solving. AI can be designed at two scales: Artificial General Intelligence (AGI) and Narrow Artificial Intelligence. AGI is a form of AI that can implement all of the above features, while Narrow AI only focuses on a specific aspect and is the most commonly used form of AI today.

What is Machine Learning?

ML refers to the machine’s ability to learn based on input without being specifically programmed. It works by feeding large amounts of data into algorithms for machine learning. Algorithms are built to assist machines in self-correcting and improving more intelligently.

Servion Global Solutions predicted that 95% of all customer interactions will be dominated by AI by 2025. The global AI market is expected to reach $309.6 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 39.7% during the forecast period. 

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