The Role of Operations & Supply Chain in Advancing Sustainability With L’Oréal

L'Oreal's commitment to sustainability has been evident for over a decade, and in 2020 they furthered their efforts through the launch of "L'Oreal for the future," a program developed in collaboration with scientific experts using the planet boundary approach. Their goal is to reduce greenhouse gas emissions by 50% by 2030 while also protecting natural resources and biodiversity.
The role of operations and supply chain in achieving these sustainability objectives and how to foster team engagement and empowerment are critical considerations. In a recent episode of "Unpacking E-commerce logistics"series, Caroline Troit, Senior Vice President Operations at L'Oreal Luxe Americas, shared insights based on her 20 years of experience with L'Oreal. She delved into the importance of addressing these questions and more to drive the sustainability agenda collaboratively.
Key highlights of this episode:
The role of operations and supply chain teams in the way we do business
Caroline’s career accomplishments and expertise
The biggest challenges or opportunities to drive sustainability
E-commerce product returns from a sustainability point of view
Supply chain sustainability amidst the current economic downturns
The Covid-19 pandemic has brought about significant changes in the roles of operation and supply chain teams, making them more challenging, crucial, and strategic. Using a program called SPOT, L'Oreal's development team ensures eco-conscious product development by evaluating the product's environmental impact throughout its lifecycle. Meanwhile, the manufacturing team's primary objective is to increase energy efficiency to achieve L'Oreal's goal of being carbon neutral by 2025.
During the session, Caroline acknowledges that sustainability is a complex and challenging project, primarily due to two underlying issues. The first is the need to inform and influence consumers, who want to buy sustainable products but are unwilling to pay more or sacrifice quality or appearance. The second issue is reliance, as achieving sustainability alone is impossible, and cooperation with suppliers, partners, vendors, 3PLs, carriers, and the business community is essential. To address these issues, L'Oreal is a co-founder of SPICE, an organization that focuses on making packaging for the beauty industry more sustainable. The company has also introduced a tool called Product Impact Labeling, which provides consumers with sustainability and social ratings for each product to aid them in making informed decisions.
For the full discussion, check out the video here. You wouldn’t want to miss it!
About Caroline Troit
Caroline Troit leads Operations for the Luxe division of L’Oréal North America. She is in charge of all operational aspects for a variety of American brands, including Ralph Lauren, IT Cosmetics, Kiehl's, Urban Decay, and Youth To The People. She is also in charge of managing the supply chain for all of L'Oréal's luxury brands in the United States and Canada, including Lancôme, Armani, Yves Saint-Laurent, and a number of fragrance companies.
Since beginning her career at L'Oréal 23 years ago, Caroline has successfully completed numerous large-scale projects, like the formation of an organization devoted to the manufacturing of beauty devices for L'Oréal or the comprehensive portfolio simplification for Maybelline. She has implemented environmental initiatives, oversaw the successful tripling of e-commerce sales volumes, and completely redesigned the operations and sourcing of Urban Decay and IT Cosmetics.
About Unpacking E-Commerce Logistics Series
Unpacking E-Commerce Logistics brings together some of the best experts in the e-commerce logistics and supply chain space to unpack key concepts from a variety of trending topics, ranging the use of Artificial Intelligence in the industry to embracing hyperlocal delivery in the e-commerce world. An integral part of this series are Ask Me Anything sessions where the audience can ask our thought leaders questions about their career paths, challenges, personal growth and even their plans for the future. No question is off-topic during these interactive 30-minute sessions!
For more exclusive reports, insights, and interviews on the latest updates in e-commerce and logistics, follow us on LinkedIn or join our community as a member.
Also worth your time
Track your parcel here
Event Highlights
North America
Retail & E-Commerce
Shoptalk 2023
Mar 26 - 29, 2023 | Mandalay Bay, Las Vegas, USA
Oceania
Retail & E-Commerce
Retail Fest 2023
Mar 28 - 31, 2023 | Gold Coast Convention & Exhibition Centre, Australia
Europe
Logistics & Supply Chain
Leaders in Logistics Summit 2023
Mar 28 - 29, 2023 | Business Design Centre, London, United Kingdom
Europe
Retail & E-Commerce
World Retail Congress 2023
Apr 25 - 27, 2023 | Hotel Arts Barcelona Carrer de la Marina, 19-21 08005 Barcelona, Spain
North America
Logistics & Supply Chain
Retail Supply Chain & Logistics Expo Las Vegas 2023
May 03 - 04, 2023 | LVCC Las Vegas
More discoveries
USPS: Standard Delivery Time Remains Stable throughout Postal Service Network
Mar 21, 2023
The Alibaba Group Reports Q4 2022 Financial Results
Mar 16, 2023
Ninja Van Focuses on Hub Automation, Stepping into the 8th Year of Operation
Mar 15, 2023
Navigating the Top Pain Points of Parcel Deliveries in Asia
Mar 14, 2023
YunExpress, Elogistic and Super Smart Service rebrand as CIRRO in Europe, North America, and Oceania
Mar 13, 2023
GEODIS' 2022 Impressive Results Reflect the Group's Robust Growth Dynamic
Mar 10, 2023
Navigating the New Retail Landscape With The Body Shop India
Mar 10, 2023
Amazon Continues to Support Indian Customers By Joining the Open Network for Digital Commerce (ONDC)
Mar 09, 2023
Alcott Global Podcast: Adapting to the Supply Chain New Normal
Mar 09, 2023
International Women's Day 2023: Women Leading the Way in Logistics
Mar 08, 2023
Tailored Services Joins Yusen Logistics Inc., the US Subsidiary of NYK Group
Mar 07, 2023
Funding Roundup: Dronamics, Spreetail, Una Brands and Others Bank Fresh Capital
Mar 03, 2023
FedEx Offers Hong Kong Businesses Flexible Value-Added Service
Mar 03, 2023
Europe E-Commerce Logistics Market Report 2023
Mar 02, 2023
Bestseller Chooses Nedap to Implement RFID System for Vero Moda Stores
Mar 02, 2023