Dwell Time Analysis of Parcels in Collection Points - Parcel Monitor

Dec 08, 2021

(Click to view the HD version of the infographic)

Can you believe it? Almost two years have passed since the start of the pandemic, and a great deal has changed. In parallel to the unprecedented growth in e-commerce, 2020 saw a surge in the popularity of alternative delivery methods. Parcel collection points, in particular, have gained traction as more and more people are starting to discover their benefits.

In this report, we take a deeper look at consumer behavior with regard to the use of collection points. Can you guess the region with the shortest package dwell time? Or the one with the highest percentage of packages picked up by the 48th hour?

Here are your answers:

Oceania Had the Highest Percentage of Parcels Collected Within the First 24 Hours

In terms of package pickups, Oceania led the pack with 63.3% of packages being collected within 24 hours. The average dwell time of parcels in Oceania was also one of the lowest in the world at 35 hours. Although pick-up and drop-off (PUDO) points were only recently introduced in countries like New Zealand and Fiji, consumers in this region displayed a high preference for collection points (CPs). This may be due to their deep understanding of the environmental impact of traditional doorstep delivery; after all, New Zealand was named one of the most environmentally friendly countries, with the highest percentage of protected terrestrial and marine areas in the world.

Australia, on the other hand, is one of the fastest-growing PUDO markets with approximately 8000 PUDO locations as of July 2020; the number is expected to increase in the coming years due to the partnerships between local retailers and courier companies. As such, it would make sense for these PUDO points to be conveniently located in the residential areas, thus allowing shoppers to retrieve their packages in a prompt manner.

Parcels in Asia’s Collection Points Had a Significantly Longer Dwell Time Than the Rest of the World

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