Carrier Performance During Peak Season 2021

Peak season is no doubt the busiest time of year for those in the e-commerce logistics industry.

In anticipation of the peak season this year, e-commerce businesses can be seen offering huge discounts and holding holiday-themed campaigns as early as October. Considering how online orders in December 2020 alone grew by 19.3%, it is no wonder that retailers are starting their preparations earlier and earlier each year to keep up with rising demand.

Carrier performance is especially important during the peak season as it can directly impact the survival and longevity of businesses. If carriers are not performing up to par, it can lead to delayed or lost shipments, which can frustrate customers and cause them to take their business elsewhere.

With this in mind, we have taken a deep dive into the performance metrics of the top 5 couriers in North America during peak season 2021. In this report, you will find valuable insights into how these carriers fared last holiday season, from the percentage growth of parcel volumes to transit times of packages:

1. North American Courier Market at a Glance

2. Transit Times and Average Time From First Event

3. Types of Issues Before and During Peak Season

For the full analysis, download the free report now (exclusive to Parcel Monitor members).

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