Alcott Global Podcast: Vision of Customer-Centricity in Supply Chain

Mar 27, 2023

(Image Source: Alcott Global)

In Episode #136 of Leaders in Supply Chain and Logistics Podcast, Jaya Mittal, Managing Director Europe of Alcott Global interviewed Ashish Sood, Chief Supply Chain Officer, Landmark Retail.

Listen to the full episode here.

Key highlights of this episode:

  • Landmark's approach to supply chain management and its vision for the function.

  • Prioritizing customer needs and creating a customer-centric approach

  • Adapting new technologies and innovations to improve supply chain operations

  • The primary obstacle that supply chains will face in the coming decade

  • Creating sustainable supply chain practices

  • Career advice for talents seeking to pursue a career in supply chain management

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Ashish Sood discusses the supply chain vision and function at Landmark, building customer-centricity, new disruptions and innovations, sustainability, and key messages for professionals wanting to start a career in the supply chain. Landmark has one of the largest and most automated distribution centers, and its supply chain function is centered on customer-centricity. They focus on building a world-class supply chain function by hiring, retaining, and developing the best talent. Landmark is investing in digital technology to drive innovation, and they believe that the biggest challenge for the supply chain in the next 10 years will be constant change and disruption. Finally, Sood shared his advice and recommendations for people planning to enter the supply chain industry or make a shift in their careers.

About Ashish Sood

Ashish Sood is the Chief Supply Chain Officer leading Landmark Retail’s end-to-end supply chain across the stores and e-commerce sectors across GCC, a role he has held since July 2021.

With over two decades of expertise in Supply Chain Management, Ashish has extensive experience in building effective supply chain strategies and has been instrumental in defining the supply chain vision for Landmark Retail. He is focused on driving initiatives to transform the customer experience through digitization and continuous improvement with methodologies such as KATA and other people development initiatives.

Having completed his Bachelor’s in engineering from the National Institute of Technology Rourkela, India, Ashish also holds a Master of Business Administration majoring in Operations and Finance from Management Development Institute, Gurgaon, India.

About Leaders in Supply Chain Podcast

Leaders in Supply Chain and Logistics Podcast is one of Alcott Global’s projects focused on bringing some of the best thought leaders in the industry, picking their brains, and sharing their insights with as many interested listeners as possible. They want to connect you with global experts, thought leaders, and executives in the supply chain. We talk about Supply Chain and Logistics leading-edge technologies, leadership stories, and personal success habits.

The host, Jaya Mittal is a Human Resources practitioner specializing in Organization Design, Culture, Talent, and Rewards, with 20+ years of experience across Unilever, Nestle, and Maersk. Jaya currently works with clients from Consumer Goods, Retail, Industrial, and 3PL/Logistics sectors.

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