2023 Unwrapped: Parcel Monitor's Most Read Articles of the Year
2023 has been a dynamic and transformative year for the e-commerce and logistics landscape, marked by innovation, resilience, and groundbreaking developments. From uncovering the evolving role of women in logistics to dissecting the e-commerce journey of industry giants like Lululemon, Parcel Monitor has been at the forefront, bringing you the latest and most compelling insights all year round.
As we bid farewell to this eventful year, we're thrilled to present our 10 most-read articles of the year. Whether you're looking to catch up on the top trends, explore cutting-edge last-mile delivery methods, or dive into exclusive interviews with industry experts, this curated collection has it all. Read on to find out if any of your favorites made the cut!
1) A Guide to Customer Service Recovery With Disney’s HEARD Framework
Every e-commerce merchant desires seamless parcel deliveries, but the reality often involves handling issues and delays. While delivering an excellent customer experience is crucial, effectively managing challenges is an inevitable part of an e-commerce merchant's journey.
Contrary to expectations, addressing customer issues adeptly can positively impact your brand's perception. According to Ombudsman Service, 92% of consumers are unlikely to return to a brand with poor complaint handling, while 52% view a brand more favorably when negative situations are resolved effectively.
Not sure where to start? Explore Disney's HEARD Framework for customer service recovery, a valuable resource for enhancing customer satisfaction and loyalty in the e-commerce world.
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