Returns
Unpacking Returns Management in E-Commerce
As part of our “Unpacking E-Commerce Logistics” series, Justin Irvine, Global Head of Product at SEKO ECommerce unpacks returns management in e-commerce.
Jun 17, 2022
Apex Insight: Doddle Rolls Out Automated Returns Kiosks
Global e-commerce technology provider Doddle has recently launched a range of self-service kiosks that offers customers one minute returns.
Jun 17, 2022
An Introduction to Returns Management in E-Commerce
We recently spoke with Justin Irvine, Director – Global Head of Product at SEKO ECommerce to give us an insider’s perspective on returns management.
Jun 14, 2022
What Consumers Truly Think of Returns
How and why are consumers returning their purchased items? What does an “ideal” returns policy look like? Are free returns still a thing? Find out now!
Jun 09, 2022
Retail Dive: Zara Makes Significant Changes to its Returns Policy
Zara announced new changes to returns system, charging customers for returns of online purchases to third-party drop-off points.
Jun 09, 2022
TechCrunch: DoorDash Pilots Package Returns to the Nearest Post Office, UPS or FedEx Location
DoorDash is testing a new feature that lets customers return their packages without having to go down to the post office or standalone drop-off points.
Mar 17, 2022
Alcott Global Podcast: Transforming Reverse Logistics with Gaurav Saran CEO of ReverseLogix
In this episode of Leaders in Tech and E-commerce Podcast, Alcott Global invited Gaurav Saran, the founder, and CEO of ReverseLogix.
Mar 30, 2021
Top E-Commerce Events Every Retailer Should Attend in 2021
Don’t miss out on these handpicked e-commerce events and meet with e-commerce experts! Grow your network with this list of e-commerce events 2021!
Jan 21, 2021
Ecommerce News: Otto Group Found that Return Rates have Dropped Due to COVID-19
According to Germany-based Otto Group, one of the world’s largest e-commerce companies, return rates have decreased by 5%.
Aug 11, 2020
How To Prepare Yourself For Peak Returns Season
Retailers face a peak returns season in the first quarter of the year; with billions worth of purchases set to be returned. Keep these in mind as you plan.
Jan 11, 2019
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Returns Management in E-Commerce
How Reverse Logistics Works
Reverse logistics is essentially the physical movement of goods during returns. It covers returns consolidation, international shipping, and other aspects concerning the movement of physical goods, whether between carriers or warehouses. Reverse logistics is also concerned with recovering value from products, materials, and parts that the final consumer has returned. In the beverage business, for instance, companies make use of empty tap containers via the reverse logistics process. Beverage manufacturers are able to reclaim the value of the containers by reusing them, which necessitates transportation planning, shipping load management, and container cleaning.
Customer Returns Policy for Online Purchases
A comprehensive and clear customer returns policy for online purchases is one of the factors that influence consumers’ purchasing decisions. In fact, 67% of e-commerce buyers do perform research on return policies before making a purchase. A clear policy will enable your consumers to return items more promptly and with less difficulty, resulting in a better return experience for online shoppers. Quicker returns also mean a quicker turnaround time; by allowing customers to return products efficiently, this increases the likelihood that a returned product will be in suitable condition for resale. Furthermore, defining clear instructions about how and when to return a product after purchase reduces the number of calls to customer support.
Free Shipping for Returns
Do you know 71% of consumers expect free shipping for returns? Some argue that free shipping for returns, or free returns, is essentially an investment in customer retention and acquisition.. Offering free shipping for returns may also boost a merchant’s conversion rate, since returns policies do play a part in a consumer’s purchasing decision. Companies should nevertheless measure the cost of returns to online retailers and the benefit of doing so before deciding to provide free returns to consumers.
Best Practices for E-Commerce Returns
Having a robust returns management process is a great way to secure repeat customers and develop a great brand reputation. When done correctly, it can also be a good way to discourage wasteful shopping behavior. Let’s take Zara as an example. This brand recently changed its customer returns policy for online purchases to reduce cost from customers who tend to over-order without the intention of retaining everything. Zara customers who return items at third-party drop-off points can deduct a £1.95 fee from their refund. Customers can additionally return online purchases for free to any Zara store.
