Delivery Performance

Join thousands of e-commerce logistics leaders
Sign up for free to access unlimited data insights!

Member Exclusives

Data Insights

Breaking News

Industry Events

Track your parcel here

Delivery Performance in the U.S.

Impact of COVID-19 on Delivery Performance globally

Delivery performance can be measured by the delivery success rate and the average transit time to first delivery attempt. Globally, logistics and supply chain have been affected heavily by the pandemic as operations were put to a halt and manpower was greatly reduced, leading to the increased average transit time taken to deliver an order. On the contrary, delivery success rates have improved drastically as work from home measures were enforced. Discover more about the effect of COVID-19 on delivery performance globally.

Parcel transit time in Southeast Asia

Parcel transit time is determined by the number of days it takes on average to the first delivery attempt. Due to the effect of COVID-19 on delivery performance, average transit time in 2020 has increased over 44% in Southeast Asia. Countries like Indonesia and Malaysia saw the greatest spike of 30% and 119% respectively.

Where consumers in Europe are shopping from

Top countries of origin for all international parcels to Europe are China, United States, and Canada. China has the highest proportion of shipments into Europe, and has been steadily increasing. The low prices and wide variety of goods is appealing to European consumers. Domestic parcel growth is more apparent in Belgium, France, and the United Kingdom as more European consumers opted to support local retailers.

Peak season deliveries in the U.S

Black Friday, Cyber Monday, and Christmas are considered the largest holiday shopping events in the United States. In 2021, peak season e-commerce sales increased 42.9% in the U.S. This was still a slower growth compared to 2020. As retail stores opened up in 2021, foot traffic in-store has also increased. More consumers started their holiday shopping as early as October.