Unpacking Returns Management in E-Commerce

Returns management, or reverse logistics, is an increasingly important process that includes everything that goes beyond the point of sale. The days when consumers had to go to extreme lengths to return a product are long gone; instead, many companies today offer free return organization and pick-up at their doorsteps.

Join Justin Irvine, Director – Global Head of Product at SEKO Ecommerce as he shares his experience in delivery and returns management over the years. Justin is a 28-year veteran of the freight and logistics industry who has spent the last 12 years building and selling e-commerce services and products. With his delivery and returns initiatives around the world, he has changed global thinking in the e-commerce scene including the way e-tailers view their customers’ journey.

The session is moderated by Jiamin Han, Community Lead at Parcel Monitor, the leading e-commerce logistics community.

Missed this event? Not to worry, our team has done up an article summarizing our key takeaways from the event. Read on to find out more!

To continue

Sign up to watch. It’s Free!

JOIN THE COMMUNITY

Be in the know about the hottest events

Unlimited access to past event recordings and keynotes

Receive weekly roundup of latest industry news