DHL Express
Upgrade your profileDHL Express is a global leader in shipping and logistics services. With a vast network of over 220 countries and territories, DHL Express offers a wide range of services, including international express deliveries, parcel and e-commerce solutions, and warehousing and supply chain management.
DHL Express employs several strategies to ensure on-time delivery of shipments. Its extensive global network allows for quick transportation and delivery of packages, with dedicated staff and advanced technology facilitating the process. DHL Express also offers real-time tracking and alerts to customers, allowing them to track their packages and receive notifications throughout the delivery process.
DHL Express offers competitive shipping rates and fees, with flexible options to fit all budgets and shipment needs. Its online shipping tools and calculators provide transparent and accurate pricing, helping customers plan and budget their shipments effectively.
With its expertise in international shipping, DHL Express offers unique features such as customized packaging, specialized handling for sensitive items, and in-house customs clearance. Its global network and partnerships also allow for seamless delivery of goods across borders, with thorough knowledge of local customs regulations and compliance procedures.
DHL Express has a dedicated team of customs experts who handle all necessary documentation and regulations for international shipments. Its online customs platforms provide easy and efficient preparation of customs documentation, ensuring compliance with international regulations and avoiding delays in customs clearance.
Overview
Headquarters
Germany, DEFounded
1969
Industry
Logistics, Transportation, and Supply Chain
Company Size
10,000+
Website
DHL Express Website
Carrier Performance in Top Trade Routes
Gain insights into each carrier's performance through key metrics such as parcel transit time, delivery success rate, and delivery issues distribution
Gain insights into each carrier's performance through key metrics such as parcel transit time, delivery success rate, and delivery issues distribution
Top Global Trade Routes
Timeframe: Q1 2025
Delivery Transit Times
Delivery Success Rates and Shipping Issues
Timeframe: Q1 2025
Timeframe: Q1 2025
Key Personnel
Learn about the key individuals shaping the company's strategy and direction
Learn about the key individuals shaping the company's strategy and direction
John Pearson
Chief Executive Officer
Travis Cobb
Executive Vice President, Global Operations
Michiel Greeven
Executive Vice President, Global Commercial
Data Reports
Data Insights
DHL Express Methodology & FAQ Section
Vast Data Collection
Our benchmarking and carrier performance measurement techniques allow us to collect billions of anonymized data points from over 170 countries each year. We analyze the data from the hundreds of millions of parcels tracked on our platform from over 1,000 carriers, giving us the ability to distill a wealth of information about the global logistics industry.
Maintaining Data Representativeness
Domestic and international data is analyzed on a trade lane level, comparing the combinations of origin and destination to maintain data representativeness. This allows us to capture the nuances of specific trade lanes and provide insights that are tailored to the needs of our customers.
Rigorous Quality Control
To ensure the accuracy and representativeness of our data, we set strict minimum requirements for data point quantity and comparability when compiling carrier data sets. This helps to eliminate outliers and ensure that our insights are based on high-quality, unbiased, and representative data.
Transparent and Accurate Data Analysis
At our core, we believe that transparency and accuracy are essential to building trust with our customers. We are committed to delivering data insights that are free from bias and reflect the realities of the global logistics industry. Our customers can be confident in the accuracy of our data and the reliability of our insights.
DHL Express FAQ
What do I do about a delivery problem?
If you have a problem with a DHL Express delivery, you can contact their customer service team by phone or email. The DHL Express contact/phone number can be found on their website, as well as in your shipping confirmation email. You can also visit your nearest DHL Express office to speak to someone in person. The customer service representatives will work with you to resolve any delivery issues and ensure that your shipment arrives safely and on time.
How do I find shipping locations near me?
To find DHL Express locations/shipping locations near you, you can visit the DHL Express website and use their location finder tool. Simply enter your zip code or city/state and the website will display a map of nearby shipping locations. You can also use the DHL Express app to find shipping locations on-the-go. Alternatively, you can call their customer service team and they can provide you with the address and contact information for the closest DHL Express location.
How does DHL Express compare against its competition in the region?
Transit Time
DHL Express is known for providing fast and reliable transit times, particularly on the busiest trade routes. In many cases, their delivery times are faster than their competitors.
Delivery Success
DHL Express has a high success rate for first-attempt deliveries, which means you can expect your shipment to arrive on the first try. This can be especially important for time-sensitive shipments.
Top Logistics Companies
DHL Express is one of the biggest/largest logistics companies in the world, and is consistently ranked among the top logistics companies in the DHL Express region. They also offer 3PL logistics services to businesses of all sizes, making them a one-stop shop for all of your shipping and logistics needs.
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Reliable Data Trusted By the Market
Benchmark your delivery performance with data generated from 170 million real e-commerce shipments.
