A division of Deutsche Post DHL Group, DHL eCommerce focuses on providing tailored e-commerce shipping and logistics solutions for businesses worldwide. With a strong global presence, DHL eCommerce offers a variety of services such as parcel delivery, returns management, and fulfillment, ensuring a seamless customer experience and facilitating business growth.

A division of Deutsche Post DHL Group, DHL eCommerce focuses on providing tailored e-commerce shipping and logistics solutions for businesses worldwide. With a strong global presence, DHL eCommerce offers a variety of services such as parcel delivery, returns management, and fulfillment, ensuring a seamless customer experience and facilitating business growth.

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Overview

Headquarters

Germany, DE

Founded

2014

Industry

Logistics, Transportation, and Supply Chain

Company Size

10,000+

Unlock access to data on 1000+ carriers
Obtain the best delivery performance insights to optimise your logistics performance

Top Global Trade Routes

Learn more about each carrier's global coverage with operational data on its top shipping routes

Learn more about each carrier's global coverage with operational data on its top shipping routes

Shipping Origin
Shipping Destination
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US

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๐Ÿ‡จ๐Ÿ‡ฆ

CA

๐Ÿ‡บ๐Ÿ‡ธ

US

๐Ÿ‡ฌ๐Ÿ‡ง

GB

๐Ÿ‡บ๐Ÿ‡ธ

US

๐Ÿ‡ฆ๐Ÿ‡บ

AU

๐Ÿ‡จ๐Ÿ‡ฆ

CA

๐Ÿ‡บ๐Ÿ‡ธ

US

๐Ÿ‡ฌ๐Ÿ‡ง

GB

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US

๐Ÿ‡ฆ๐Ÿ‡บ

AU

๐Ÿ‡บ๐Ÿ‡ธ

US

๐Ÿ‡ฆ๐Ÿ‡บ

AU

๐Ÿ‡จ๐Ÿ‡ฆ

CA

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US

๐Ÿ‡ณ๐Ÿ‡ฟ

NZ

๐Ÿ‡ญ๐Ÿ‡ฐ

HK

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US

Timeframe: Q1 2023

Carrier Performance in Top Trade Routes

Gain insights into each carrier's performance through key metrics such as parcel transit time, delivery success rate, and delivery issues distribution

Gain insights into each carrier's performance through key metrics such as parcel transit time, delivery success rate, and delivery issues distribution

Delivery Transit Times

Actual Transit Time (Days)

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US
๐Ÿ‡บ๐Ÿ‡ธ
US
5.98
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US
๐Ÿ‡จ๐Ÿ‡ฆ
CA
10.23
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US
๐Ÿ‡ฌ๐Ÿ‡ง
GB
10.04
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US
๐Ÿ‡ฆ๐Ÿ‡บ
AU
17.26
๐Ÿ‡จ๐Ÿ‡ฆ
CA
๐Ÿ‡บ๐Ÿ‡ธ
US
6.05
๐Ÿ‡ฌ๐Ÿ‡ง
GB
๐Ÿ‡บ๐Ÿ‡ธ
US
10
๐Ÿ‡ฆ๐Ÿ‡บ
AU
๐Ÿ‡บ๐Ÿ‡ธ
US
9.84
๐Ÿ‡ฆ๐Ÿ‡บ
AU
๐Ÿ‡จ๐Ÿ‡ฆ
CA
13.09
๐Ÿ‡บ๐Ÿ‡ธ
US
๐Ÿ‡ณ๐Ÿ‡ฟ
NZ
20.19
๐Ÿ‡ญ๐Ÿ‡ฐ
HK
๐Ÿ‡บ๐Ÿ‡ธ
US
11.77

Timeframe: Q1 2023

Delivery Success Rates and Shipping Issues

Origin
Destination
Success Rate
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US

๐Ÿ‡บ๐Ÿ‡ธ

US

98.80%
๐Ÿ‡บ๐Ÿ‡ธ

US

๐Ÿ‡จ๐Ÿ‡ฆ

CA

88.33%

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Timeframe: Q1 2023

Origin
Destination
Issues Rate
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US

๐Ÿ‡บ๐Ÿ‡ธ

US

2.97%
๐Ÿ‡บ๐Ÿ‡ธ

US

๐Ÿ‡จ๐Ÿ‡ฆ

CA

16.75%

Timeframe: Q1 2023

Key Personnel

Learn about the key individuals shaping the company's strategy and direction

Learn about the key individuals shaping the company's strategy and direction

Pablo Ciano

Chief Executive Officer

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Frank-Uwe Ungerer

Chief Commercial Officer

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Craig Morris

Chief Information Officer USA

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Lee Nelson

Vice President Global Marketing and Communications

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Henning Gaudszuhn

Vice President Customer Experience

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Christian Marusczyk

Vice President Global Pricing

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Data Reports

Data Insights

Data Collection and Analysis Methodology

Vast Data Collection

Our benchmarking and carrier performance measurement techniques allow us to collect billions of anonymized data points from over 130 countries each year. We analyze the data from the hundreds of millions of parcels tracked on our platform from over 1,000 carriers, giving us the ability to distill a wealth of information about the global logistics industry.

Maintaining Data Representativeness

Domestic and international data is analyzed on a trade lane level, comparing the combinations of origin and destination to maintain data representativeness. This allows us to capture the nuances of specific trade lanes and provide insights that are tailored to the needs of our customers.

Rigorous Quality Control

To ensure the accuracy and representativeness of our data, we set strict minimum requirements for data point quantity and comparability when compiling carrier data sets. This helps to eliminate outliers and ensure that our insights are based on high-quality, unbiased, and representative data.

Transparent and Accurate Data Analysis

At our core, we believe that transparency and accuracy are essential to building trust with our customers. We are committed to delivering data insights that are free from bias and reflect the realities of the global logistics industry. Our customers can be confident in the accuracy of our data and the reliability of our insights.

Get in touch with us

Looking to build your brand amongst our community of e-commerce logistics professionals, or gain competitive insights through our in-house reports?

Looking to build your brand amongst our community of e-commerce logistics professionals, or gain competitive insights through our in-house reports?