DHL eCommerce
Upgrade your profileDHL eCommerce is a globally recognized logistics and transportation company that specializes in offering shipping services to businesses and individuals worldwide. The company offers a comprehensive range of shipping and logistics solutions, tailored to meet the demands of e-commerce businesses.
DHL eCommerce offers a variety of shipping options, including domestic and international shipping, same-day delivery, overnight shipping, and standard shipping services. The company has a strong global network, enabling it to deliver packages to more than 220 countries and territories worldwide. DHL eCommerce' services are designed to ensure that companies can optimize their supply chains and deliver packages quickly and efficiently to their customers.
To ensure timely delivery, DHL eCommerce has implemented a range of strategies, including advanced tracking systems, automatic notifications, and delivery optimization tools. This has helped the company to achieve high satisfaction rates from customers globally. DHL eCommerce goes above and beyond to satisfy its customers by offering exceptional customer service and providing end-to-end visibility of their shipments.
In terms of pricing, DHL eCommerce offers competitive rates and fees globally. The company provides a transparent pricing system that enables businesses to calculate the actual costs of their shipments based on the destination, weight, and dimensions. DHL eCommerce offers discounts for high volume shippers and negotiates competitive rates with transportation partners, making it one of the most affordable shipping choices on the market.
DHL eCommerce specializes in international shipping and offers unique features like customs clearance, delivery duty paid, and return management. DHL eCommerce helps businesses to navigate customs regulations, handle documentation, and clear shipments through customs quickly and efficiently. DHL eCommerce understands that global shipping is complex, and that is why they provide expert support that helps businesses navigate cross-border logistics challenges.
Overview
Headquarters
Germany, DEFounded
2014
Industry
Logistics, Transportation, and Supply Chain
Company Size
10,000+
Website
DHL eCommerce Website
Carrier Performance in Top Trade Routes
Gain insights into each carrier's performance through key metrics such as parcel transit time, delivery success rate, and delivery issues distribution
Gain insights into each carrier's performance through key metrics such as parcel transit time, delivery success rate, and delivery issues distribution
Top Global Trade Routes
Timeframe: Q1 2025
Delivery Transit Times
Delivery Success Rates and Shipping Issues
Timeframe: Q1 2025
Timeframe: Q1 2025
Key Personnel
Learn about the key individuals shaping the company's strategy and direction
Learn about the key individuals shaping the company's strategy and direction
Pablo Ciano
Chief Executive Officer
Frank-Uwe Ungerer
Chief Commercial Officer
Craig Morris
Chief Information Officer USA
Lee Nelson
Vice President Global Marketing and Communications
Henning Gaudszuhn
Vice President Customer Experience
Christian Marusczyk
Vice President Global Pricing
Data Reports
Data Insights
Data Collection and Analysis Methodology
Vast Data Collection
Our benchmarking and carrier performance measurement techniques allow us to collect billions of anonymized data points from over 170 countries each year. We analyze the data from the hundreds of millions of parcels tracked on our platform from over 1,000 carriers, giving us the ability to distill a wealth of information about the global logistics industry.
Maintaining Data Representativeness
Domestic and international data is analyzed on a trade lane level, comparing the combinations of origin and destination to maintain data representativeness. This allows us to capture the nuances of specific trade lanes and provide insights that are tailored to the needs of our customers.
Rigorous Quality Control
To ensure the accuracy and representativeness of our data, we set strict minimum requirements for data point quantity and comparability when compiling carrier data sets. This helps to eliminate outliers and ensure that our insights are based on high-quality, unbiased, and representative data.
Transparent and Accurate Data Analysis
At our core, we believe that transparency and accuracy are essential to building trust with our customers. We are committed to delivering data insights that are free from bias and reflect the realities of the global logistics industry. Our customers can be confident in the accuracy of our data and the reliability of our insights.
Data-Driven Excellence with Real Consumer Insights
Global Data Coverage
Our data comprises over 170 million shipments spanning across 63,000 domestic and international tradelanes in 170+ countries.
Based on Neutral and Representative Data
With no affiliation to any logistics company, confidently benchmark your data against 1,070+ last mile carriers.
Comprehensive Metrics
Analyze key KPIs such as transit times, issue ratios and on-time performance while reviewing e-commerce trends and consumer insights.
