After an electrifying run at IRCE in the U.S, our Parcel Perform team are now headed back to Sydney this July to exhibit at the Online Retailer Conference & Expo; two days jam-packed with cutting-edge e-commerce insights, the latest trends, tech innovation, and retail solutions.

We’re looking forward to returning to Australia and speaking with the rousing Australian e-commerce market. Make an appointment with us if you’re there and up for a chat on all things e-commerce logistics! We’ll also be exhibiting at booth G110.

Online Retailer Sydney at a glance: 

What is Online Retailer? 2 days packed with 100+ esteemed speakers drawing over 2500 visitors from the e-commerce and retail community. 

When is Online Retailer? : 24-25 July 2019

Where is Online Retailer?: ICC Sydney Exhibition Centre, Darling Drive, Sydney

We’ve highlighted five presentations we’re looking forward to in the world of customer experience and last mile delivery. Catch these presentations if you’re also at Online Retailer or look out for our social media coverage over the two days. 

1. Keynote: 2019 and beyond – What will change the game for eCommerce?

When: 24 July, 9.10am – 9.40am 

Who: Chair: Rebecca Burrows, General Manager – Segment Development & Marketing, Australia Post

Why you should attend: What is the next game-changer within the online retail industry? Will it be a completely new way to shop or will it be more sustainable and ethical business practices to keep pace with the conscious consumer? Don’t miss this interactive session where the audience vote to decide!

2. Experience is the new product: The 10 paths companies take to grow

When: 24 July, 10.50am – 11.20am

Who: Tiffani Bova, Author, Growth IQ

Why you should attend: We’ve touched on the power of customer retention; acquiring new customers is 5-25 times more expensive than retaining an existing one. In this session, Tiffani Bova examines the sequence of growth paths and how to use them to create an unforgettable customer experience. 

3. Learn how to increase customer lifetime engagement through a personalized experience

When: 24 July, 2.20pm – 2.55pm, Omni-Channel Retailing track

Who: Ian Dewar, Director of Customer Lifecycle and Analytics, The North Face

Why you should attend: Discover how to deliver relevant and personalized content for your customers throughout the customer lifecycle.

4. Redefining the Retail Experience

When: 25 July, 9.35am – 10.05am

Who: James Johnson, Director of Industry Strategy – Retail & Consumer Goods, Salesforce 

Fiona Moylan, Global Director, Digital & Ecommerce, Jurlique International

Why you should attend: Technology has changed the world around us and created many challenges for retailers and brands. Find out how executives from Salesforce and Jurlique International successfully overhauled their digital platforms, customer data approach and customer-focused strategy to successfully grow their business. 

5. Automating delivery operations

When:  24 July, 2.20pm – 2.55pm Last mile track

Who: Kelly Slessor, CEO, Shop You

Why you should attend: The quality of last mile delivery is a critical component of the customer experience. As retailers, how can you use the delivery experience to address real customer pain points? Find out more during this presentation. 

Interested in meeting our team members Dana and Dennis to chat about all things e-commerce logistics? Meet us at Booth G110 at Online Retailer or schedule an appointment here. 

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