(Image Source: Nikkei Asian)
Spurred by the change in consumer habits due to COVID-19, Uniqlo is shifting its logistics and boosting investment to expand its e-commerce business in Japan, China, Southeast Asia, and the US.
Apart from Fast Retailing, Uniqlo’s owner, other retail groups in Japan are also increasing investments in online shopping in hopes of catching up with the e-commerce boom.
For instance, Fast Retailing will be completing an automated warehouse for their e-commerce business in Osaka to increase the areas to which it can fulfill orders within 3 days. This will be the company’s second automated warehouse alongside their Tokyo warehouse, which automates almost all operations; from reception, inspection, storage to sorting.
The company plans to grow its e-commerce arm from 10% (in August 2019) to 30% of its total sales in Japan.
Fast Retailing also plans to invest a total of 100 billion yen to build automated warehouses across China, Southeast Asia, and the US. Other than automated warehouses, the company will also be rolling out a “click and collect” service to allow customers to pick up their deliveries in nearby stores.