E-commerce merchants in Melbourne, Parcel Perform is headed for you once more in 2019!

The conference season has officially started and we’re beginning with one of our favorite regions to visit – Australia! From last year’s trip to the Australia Retail Week to our experience winning the Inside Retail Live Pitchfest in 2017, we’re looking forward to being back and engaging with the local e-commerce community!

Australia’s e-commerce is thriving and retailers need to prepare for the year ahead

While it was a healthy year for the world’s largest retailers, 2018 was a split year for Australian retailers grappling with a slower-than-expected second half of 2019.

Commenting on the year past, David White, national leader of Deloitte’s Retail, Wholesale & Distribution Group said:

“Performance was strong earlier in the year as cheap credit and rising asset prices fuelled confidence to spend, however by year’s end we saw significant declines in household wealth through both falling house prices and share market declines,” “This weighed on the retail sector. Sales slowed through the year to produce a lean Christmas, and purchases of consumer durables starting to top out.”

This year, Australian retailers also need to pay attention to Amazon’s growing presence in Australia who entered the market end 2017. Amazon’s focus on customer experience, speedy delivery promise, and formidable omnichannel delivery networks will challenge the speed of Australia retailer’s fulfillment process.

In an e-commerce world where consumers expect to receive goods within the same day or next day, Amazon’s presence would raise consumers expectations on speedy delivery time.

More broadly, especially with the growth of artificial intelligence, concerns over data privacy and omnichannel customer experience becoming some of the biggest talking points for retailers in the region, local merchants will need to keep abreast with the changing world of retail and adapt to stay competitive.

Join Parcel Perform at New Retail 2019!

Slated to be Australia’s largest retail gathering with 2500+ retail leaders and learners in attendance over three packed days, come meet our team members Dana and Dennis at the conference!

We will be exhibiting opposite the main stage at Booth 5 across the 3 days and am looking forward to speaking with our customers and delivery partners on all things customer experience and logistics in this dynamic region. Keep a lookout for our new bright blue T-shirts and branding!

Want to find out how Parcel Perform’s parcel tracking data and services can support your business and enhance the post-purchase experience for your customers? Come speak to our team members at Booth 5, opposite the main stage.

Details of New Retail Australia

About New Retail 19:’ This is the first and largest event of the season and features retail innovators from throughout the globe – you can’t afford to miss out on the most comprehensive learning event of the year.

The world of New Retail reflects disruptive technologies in an ever-evolving landscape – a world where both offline and online retail have merged. New Retail means you can no longer survive with a pure bricks-and-mortar or online storefront only and the focus is on delivering exceptional omnichannel customer experience.

Date: 25-27 February 2019

Venue: Melbourne Convention and Exhibition Centre (MCEC), Melbourne

We are exhibiting at Booth 5, just opposite the main stage!