Connected Customer: The Virtual Sessions

From 22 September to 1 October, Connected Customer: The Virtual Sessions will bring you live panel discussions, interviews and networking each Tuesday, Wednesday and Thursday, covering the hottest topics in customer experience right now. Hear from our impressive line-up of CX change-makers as they share their customer innovation strategies, including CX digitalisation, channel strategies, chatbots, vulnerable customers, personalisation and voice.

Connecting you with the most senior voices in customer experience across sectors including financial services, hospitality, media and broadcasting, retail, transport, logistics and utilities, this is your prime opportunity to spark ideas and discuss transformation strategies for the ‘next normal’. With significantly accelerated digital uptake and choppy economic times ahead, every organisation must rapidly adapt. Join Connected Customer: The Virtual Sessions to define your organisation’s plans for engaging and cost-efficient CX that builds trust and resilience for the long term.

One platform. two weeks. six virtual sessions.

Virtual Session 1 – strategy.

Virtual Session 2 – chatbots.

Virtual Session 3 – human/digital.

Virtual Session 4 – vulnerable customers.

Virtual Session 5 – voice.

Virtual Session 6 – personalisation.

[Speakers & Agenda]

Who attends?

Our attendees come from a range of industries, so whether you are looking to grow your networking or learn from your peers Connected Customer Summit is the place to be. Industries include: Utilities, Financial Services, Transport, Media & Broadcasting, Retail, Hospitality



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Sep 22 2020 - Oct 01 2020


All Day




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