CX APAC Online 2021

APAC’s online CX conference, bringing you global customer experts direct to your desk

The pandemic has dramatically shifted the Customer Experience landscape.

The nature of customer queries has changed; their channel preferences have shifted to be increasingly mobile and increasingly they expect businesses to provide 24 / 7 service.  On top of this, CX leaders are having to navigate this changing landscape while the pressure to control costs has increased, and a significant proportion of staff are working remotely.

With this in mind, CX Live: CX APAC Online 2021, now in its 3rd year, will be focused on helping CX professionals navigate these significant changes with a focus on:

  • Self Service – leveraging digital channels to ensure customers have access to information 24 / 7 and reserve voice channels for high-value customer interaction

  • Data and Analytics – leveraging data to enhance customer understanding and increase personalization

  • Automation – utilizing automation to increase efficiency and reduce the administrative burden

  • Employee Experience – ensuring service staff working remotely are kept engaged and focused on delivering customer excellence

  • Omnichannel – engaging seamlessly with your customers across multiple channels 

  • Customer adoption – supporting customers in the transition from face to face or contact center service to digital channels

[Register for free]


Who should attend?
CX Network events are designed to offer insight and inspiration to senior CX decision-makers including heads of:
Customer Success, Customer Satisfaction, Experience Design, Voice of the Customer, Customer Experience, Customer Insights and Analytics, Customer Loyalty, Contact Centre

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Date

Mar 16 2021 - Mar 18 2021

Time

All Day

Location

Virtual
Category

Organizer

IQPC
Email
enquiry@iqpc.com.sg
Event Website
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