Walmart’s Flipkart is introducing a multilingual voice assistant feature to their platform in hopes to elevate consumers’ shopping experience. 

In this latest infographic, we looked into the growth rate of e-commerce shipments to Indonesia, Thailand and Malaysia across non-capital areas and capital cities. 

A recent study done by theInternational Post Corporation (IPC) found that, “65% of respondents were extremely or very satisfied with delivery to parcel lockers”.

In this week’s State of E-commerce we continue our infographic series on e-commerce in Southeast Asia with a look at Thailand’s expanding e-commerce market.

Amazon, together with the University of Southern California, have been studying a new route planning method for robots used in warehouses.

Walmart has partnered with ThredUp – a U.S based online consignment and thrift store – to enter the fashion resale market. 

DHL Global Fowarding, Deutsche Post DHL Group’s air and ocean freight specialist has launched myDHLi – an online platform for freight forwarding customers.

Facebook and Shopify have partnered to enable businesses to reach out to their target audience easily.

This week we explored the 4th largest country in population size: Indonesia. As the digital sector grows in e-commerce, how will this impact Indonesia?

With consumers turning to shopping groceries online, online grocer Mygroser saw local demand for grocery delivery services grow by over 1000 per cent.

This week we explored the state of e-commerce in Singapore, a country small in size but one with the 15th largest export economy in the world.

While everyone is adapting to the current situation, marketers should be planning for life after this crisis.

The demand of online shopping is increasing exponentially, putting a strain on the suppliers as they struggle to be consistent in efficiency during this tough period.

A 5 year old boy, Jack Maha, who is living in Niskayuna, N.Y. have been setting up a small refreshment stall in his neighbourhood.

Walmart is offering a 2-Hour ‘Express’ delivery service for consumers who are looking to get their groceries within a time frame.

Parcel Monitor’s in-house data team explored Australia and found some interesting findings regarding their current state of e-commerce.

Enhance customer loyalty and increase customer lifetime value with your post-purchase notifications. Discover why they’re important and how you can get started with using them.

Here are some female entrepreneurs who have been at the helm of building tech companies.

Join us on our mission to deliver a better e-commerce logistics experience for everyone.

The Delivery Performance Benchmarking Report measures your end-to-end logistics experience and compares it with data from the industry.

Here’s our predictions for e-commerce retailers as we head into 2020.

2019 may be ending, but the e-commerce world is preparing for another year of growth with product releases, campaigns, discounts and promotions. As a retailer, it is so hard to keep track of all the latest seasonal dates. Start the year right by earmarking all the important dates while you lay out your marketing strategies for 2020. Despite the overwhelming […]

Here’s a roundup of key discussions that took place during this year’s ‘unconference’.

How aggregating and standardizing data can make drastic improvements in your logistics operations.

Best practices on supply chain and customer service brands can learn from subscription businesses.

September was an especially exciting month for the e-commerce and logistics industry. The 9/9 online sale season just started, marking the beginning of the year-end e-commerce peak season. At Parcel Perform, our team has been involved in several conferences and engagements in Singapore, Hong Kong, and Germany this month! We’re excited to share how we help merchants and logistics companies […]

This blog post is brought to you by Khang, our Chief Technology Officer. Khang is based in Vietnam, and spearheads our tracking experience efforts which integrates over 600 logistics carriers globally and tracks millions of parcels. The world of computer programming is an exciting space to be in. Throughout the 10 years of my career, I have witnessed industry standards […]

What exactly is machine learning, and how can it be applied to online retail?

How do you get the buy-in for a post-purchase platform from your executive team and colleagues?

Need new sources of inspiration and fresh ideas to keep your marketing fires burning?

How do Australian consumers shop online?  If you’re a retailer, you’ve probably wondered that question about your customers. Especially in Australia’s ravenous appetite for e-commerce, you’ll want to take advantage of this opportunity to grow your business and retain new customers. Australia Post recently released a 2019 e-commerce industry report Inside Australian Online Shopping and we’re excited to share some […]

Here are 5 key observations you need to know if you’re an e-commerce retailer.

Customers now expect faster delivery speeds, more flexible options, and free delivery.

Use these unusual dates to interact with your customers in unique ways.

Make full use of upselling opportunities by optimizing your branded tracking page and delivery updates.

How do you leverage the power of social media to provide a great customer service experience for your customers?

Ever wanted to bring your business worldwide? Think about all the exposure, brand building and most importantly, customers you can reach out to if you expanded overseas. The numbers are in agreement too. Successfully extending your offerings beyond your local markets can double your sales, and even more! However, bringing your business worldwide has its own challenges. Lost packages. Damaged […]

In this article, we have our Founder and CEO Dr. Arne Jeroschewski sharing his views on the state of the last mile delivery landscape and how the smart implementation of parcel lockers can be the way forward for the e-commerce world to meet the delivery expectations of consumers. There are many last mile delivery innovations in the market. So why […]

Here are 3 steps you need to create an immersive omnichannel retail strategy.

E-commerce is booming across the world. Today’s consumers are savvier at comparing goods and services online and making informed purchase decisions. They now look beyond their country for the best deal. As one of the fastest growing sectors (growing an astounding 5-7 times the rate of global gross domestic product) in the retail industry, retailers should sit up and pay […]

Millions of Chinese around the world will be celebrating Chinese New Year in the next few weeks. With a significant amount of manufacturing, supply chains and logistics based in China, it’s important to note its impact on your supply chain especially if you manufacture or ship goods from China. When is Chinese New Year dates in 2019: Official dates: 5-6 […]

With the dawn of a new year comes another year to plan for product releases, discounts and promotions. Indeed, the world of e-commerce never sleeps. But with so many different holidays, customs and traditions around the world to take note of, which days should you focus on and why? Furthermore, with holidays being declared for virtually everything from the commemorative […]

The peak returns season is currently underway, with billions of dollars worth of unwanted Christmas, Black Friday and New Year presents globally set to be returned to retailers. This puts significant strain on retailer’s delivery networks and logistics infrastructure on how they are going to cope with a sudden increase in goods being processed. Logistics carriers struggle to cope with […]

In 2017, retail e-commerce sales worldwide amounted to 2.3 trillion US dollars and is slated to continue growing exponentially. Keeping your finger on the pulse of e-commerce trends in 2019 is crucial to analyzing developments in the market. With new developments, you have countless new ways to reach your target customers, drive innovation and create new opportunities to grow your […]

With Black Friday / Cyber Monday over and Christmas coming up in less than a week, time is running out to take advantage of the holiday season. As consumers shop for holiday deals and last-minute gift ideas for their friends and loved ones, brands (both online and offline) will continue fighting for their customer’s attention (and wallets). If you’ve run […]

We’re now in the thick of the holiday season and end of year sales are expected to be the busiest shopping days for stores. With up to 30-40% of annual retail sales occurring during the last quarter of the year and shoppers slated to spend an average of $1007.24 each (at least in the US), stakes are high for retailers […]

Cart abandonment is a problem plaguing the e-commerce industry and it’s one of a retailer’s biggest headaches.   Abandonment rates can go up to an overwhelming high of 69.89%. That’s a significant number of sales being left on the table. As a retailer, you might wonder: What is causing your customers to abandon their carts right before checkout? What do […]

On Singles Day this year, Alibaba set a new sales record with more than $30.8 billion in sales in 24 hours.  With many other shopping festivals like Black Friday, Cyber Monday and Christmas yet to come, we’re poised for a strong start for 2018’s peak season. While it’s easy to bask in the notable uptick in delivery volumes and sales […]

Of late, Amazon has been running a new strategy to promote its own product range – even above competitive brands also selling on its marketplace. This experiment takes their recent push of private-label brands in recent years to a whole new level; it’s a whooping nine-fold increase since early 2016 to 120 brands; said a representative from bank holdings company […]

When it comes to building a customer retention strategy for your e-commerce store, it’s natural to think of customer-facing activities like improving customer service processes, building customer relationships and personalizing customer service. These strategies are valid and should be incorporated into your e-commerce customer retention strategy. But have you thought of looking at other, less obvious but just-as-important areas like […]

At Parcel Perform, we are passionate about helping you upgrade your customer experience and helping you retain your customers and grow their business in the long run. But did you know a focus on customer experience also benefits supply chain and logistics providers?   Eye for Transport (eft) and United Post Service (UPS) just released a report Why Customer Experience […]

It’s the end of the year, and there’s a slew of online shopping opportunities coming up in the ecommerce peak season Shopee’s 9.9 Super Shopping Day, 10,10, Shopfest’s Perfect 10 Sale China’s Singles Day’s 11.11, 12.12. Things have never looked brighter for the end of year shopping season in Asia. On the other side of the world, things are no […]

In the e-commerce world, Southeast Asia has both new and established e-commerce retailers sitting up and taking notice. According to iPrice Group’s 2017 State of eCommerce report, e-commerce transactions surpassed $10 billion in 2017, up from $5.5 billion in 2015 and projected to go up to a massive $88 billion in 2025. Though the western e-commerce world is more established, […]

As customers, it’s now easy to get in touch with a business to get answers for your parcel tracking inquiries. Before, you needed to send an email to their customer support email or give them a call. Now, with the rise of multiple social media channels, live chatbots and messaging services, you can reach out to their business at the […]

Managing a successful eCommerce business is more than selecting the right product niche, getting your shop online and delivering a stellar online customer experience. You also need to think about customer service questions for your logistics carriers.  Why? Remember, your customer needs their order delivered to their destination after checkout. How well you handle this crucial part of the customer […]

There’s an old adage applicable to life “it’s the little things that count”. Similarly, when it comes to optimising your eCommerce business to provide the best customer experience, sometimes we focus on rolling out the ‘next big thing’ – chatbots to supercharge customer service, automated behaviour-based notification triggers. Big changes lead to big results, right? How else are you going […]

We’ve heard it before: customer service can make or break an eCommerce business. In Microsoft’s ‘2017 State of Global Customer Service’ report, they found that 56% of surveyed consumers had stopped doing business with a brand due to a poor customer service experience. Half of these consumers have done so within the past year. On the flip side, excellent customer […]

In the recent 2018 Mary Meeker’s Internet Trends report which we wrote about here, Meeker made us aware that it’s becoming more expensive to acquire new customers through digital advertising. Rising costs have caused organisations and retail businesses to look for more meaningful ad engagement metrics beyond pure reach, impressions, and clicks. Companies are looking at more long-term metrics like […]

Venture capitalist Mary Meeker’s famous annual slide deck on digital trends for 2018 is finally released. As always, she covers a lot of ground in this mammoth 298-slide presentation. From digital consumer trends to shining a spotlight on the love-or-hate relationship consumers have with privacy and personalised content and global eCommerce trends, there’s a lot for one to digest. The report offers […]

Let’s face it. We all want our parcels to be delivered to our customers with no hiccups. While we should always strive to provide the best customer experience, handling issues and delays is part and parcel of every eCommerce merchant’s life. Can Parcel Delivery Delays Be Good News? Handling a customer’s issues or feedback well can do wonders for your […]

Think about this. We can now hail cabs, order food, pay for your food, instantly broadcast a live video to millions of people or stream millions of songs. All from a device sitting in your pocket. This was not possible 10 years before. Likewise, the technology in eCommerce has developed significantly.  Merchants now have an array of tools, channels and […]

Mobile eCommerce (mCommerce) is growing. It also looks like it’s here to stay. A significant portion of eCommerce sales are now coming from mobile devices. An overwhelming 74% of traffic to all Shopify stores are on mobile. eMarketer reports global mCommerce sales rose by 40.3% in 2017 to a whooping $1.357 trillion. That’s 6% of total spend in retail. Furthermore, 62% of smartphone […]

Well-crafted tracking emails boost sales and drive customer lifetime value after checkout. They let your customers know they’re appreciated and allows customers to talk to you. They boast exceptional open and engagement rates. You need to include them in your customer engagement strategy. Yet, how do you craft fantastic tracking emails that are both opened and acted upon? Well, don’t […]

Your orders are on it’s way to your customers and you’ve sent them value-packed order confirmation and out-for-delivery emails. That’s fantastic, but the customer’s post-purchase journey isn’t done yet. You need to think how to handle two situations; after the customer receives their order and if they encounter delays in the shipping process. In this post, we’ll share some best practices from […]

It’s no secret, we are BIG fans of helping merchants cultivate the best possible customer experience for your store. We are convinced the best way to do that is to develop an engaging series of emails that proactively update customers on their orders after checkout; from order confirmation, pre-delivery to a successful delivery. We also recommend the use of emails […]

Hurray! Your customer just bought something from your store! But wait, the customer journey isn’t complete. They still need their order delivered to their doorstep. During this time, they will be waiting (sometimes anxiously) for their order. They may have strict deadlines to fulfill or need that item urgently. Did you know 93% of shoppers expect to receive proactive shipment and delivery […]

It’s no secret, we are passionate about ensuring your customers are happy with you. Many stores we know focus on the pre-checkout experience. They focus their budgets on attracting customers and making sales. But what happens after the customer checks out from your store? Do your customers come back? This is why the post-purchase customer experience is so important. We […]

Thirty years ago, the buying process was simple. If you wanted a new pair of shoes, you’ll walk into your favorite store on the weekend with coffee in hand, ask for recommendations from the sales associate, try on a few pairs of shoes and walk away with your purchase in hand. Today, you can’t predict how shoppers behave. Shoppers browse […]

Amazon’s CEO Jeff Bezos is famously obsessed with his customers. In Amazon’s 2016 letter to shareholders, he writes: “Customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want something better, and your desire to delight customers will drive you to invent on their behalf. No customer ever asked […]

This is the second article of a two-part series on how to acquire and keep your customers for the long haul. In this series, we explore why focusing on the post-purchase experience is crucial to improve customer retention and drive customer lifetime value. Part 1 of the series can be found here. In our previous article, we highlighted why instead […]

This is the first article of a two-part series on how to acquire and keep your customers for the long haul. In this series, we explore why businesses should go beyond pure customer acquisition and develop strategies for customer retention. Part 2 of this series is now available! Acquiring and then keeping customers for your business can be tricky. But […]

The Amazon ship has fully landed in Australia last December! The eCommerce giant generates as much revenue as Australia’s supermarket duopoly of Coles and Woolsworth combined. Morgan Stanley estimates Amazon will generate $12 billion of Australian sales by 2026. Is it time for smaller retailers to start waving the white flag? Not quite. Yes, Amazon boasts sheer economies of scale and an […]

Welcome back to part 2 of our series! We’ve got more useful information for you yet again on upcoming e-commerce trends that are here to stay. Plan your e-commerce strategy with a focus on these key trends to keep ahead of the e-commerce game in 2018: Smart Consumers Are Already Doing Smart Searches – Before Anything Else   Shoppers nowadays […]

Technology and the expectations of consumers change continuously to reflect new market trends. As 2018 moves in, e-commerce businesses should also update themselves by strategizing new and innovative ideas to stay competitive. It helps to stay on top of ecommerce trends to keep ahead of the competition. Our Parcel Perform experts asked around and identified a few trends likely to […]

We are almost reaching the end of this series! This week we got more tips for you in Part 2 to get your ecommerce store prepared for the Christmas season. Ready to make skyrocketing sales? Read on: Get Your Website Ready It’s crucial to provide a seamless, fast web experience for your customers – 40% of consumers abandon websites that […]

Christmas is just around the corner. For many shoppers, holiday shopping has already begun, and much of it is happening online as these shoppers increasingly seek to skip crowds and long queues for more convenience. This is the time when it is extremely crucial that your eCommerce store is well prepared for the holiday crowd and against the heavy competition […]

It always easier to get existing customers to return and repurchase rather than push-marketing to first-time customers. Today we want to share a few smart ways of doing this. The open rate of transactional emails, such as branded shipping notifications averages about 60-80%, making them ideal for cost-effective promotions. Together with customizable, branded tracking pages where recurring visits are likely […]

Offering return options can be a tedious and complex process to establish. But customers are demanding for it and sometimes it even drives their initial buying decision. We want to help you to put yourself in their shoes and offer a few clues to help you figuring out the best return solution: Imagine having purchased something that didn’t quite meet […]

With the holidays boosting the sales of your online store, another seasonal trend follows: surging returns. While offering an effective returns policy, merchants naturally strive to keep the return rate as low as possible. The best way to do that is to know what reasons lie behind those returns so that you can go about mitigating them. We spoke to a […]

Black Friday (24 November) and Cyber Monday (27 November) is the long-awaited peak of the holiday sales season, so we want to help you to make full use of this opportunity to increase your sales and attract more customers. We prepared a list of questions to help you check how ready you are to welcome the shopping crowd: 1. Have […]

The end of the year is peppered with festive shopping events such as Halloween, Black Friday, Cyber Monday, Singles’ Day and Christmas bringing on huge shopping crowds. These seasonal shoppers may purchase from you in a sale without really identifying with your brand. Getting new customers to buy from your store through festive sales is a good and rather easy move, but […]

The end of the year is a special time for e-commerce businesses. It’s the season where online shoppers are willing to spend more than during any other time of the year. The whole 2017 year-end quarter is well packed with numerous festive opportunities that merchants can take advantage and maximise sales. An upcoming mega online sale that has recently caught […]

We came across a real eye-opener last week that we would love to share with you guys today. In the fourth annual State of Marketing research report conducted by the sales experts of Salesforce, 3,500 global marketing leaders emphasized the importance of customer experience in order to generate brand loyalty and a continuous stream of new users. According to the report, a great […]

You have great products and you provide your customers an intuitive, streamlined online shopping experience. But your customers’ impression of your brand does not stop at the point of checking out – Your service at the last mile is an extension of your brand and a bad experience during this stage can impact future sales. You’ve heard of this before […]

A lot of our customers not only have their webshop to take care of, but feel the need to list their products on marketplaces like eBay and Amazon to scale up their revenue line and create a well-known brand. As much as these channels are proven to help your business growth and expose you to more and more customers, they […]